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Health Care Connectors · 1 week ago

Client Care Manager

Greenwich, CT

Full-time

Onsite

Entry, Mid Level

1+ years exp

Health Care Connectors is dedicated to providing high-quality home care services, and they are seeking a Client Care Manager to ensure safe and compassionate care for clients. This role involves overseeing client assessments, care planning, and caregiver supervision while promoting service excellence and regulatory compliance.

Health CareHome Health Care

Responsibilities

Conduct in-home meetings to learn about client needs, routines, preferences, and safety considerations

Create individualized service plans outlining tasks, schedules, and expectations

Update service plans when client needs or preferences change

Ensure clients receive the appropriate level of support based on visits, feedback, and communication with families

Conduct regular check-ins with caregivers to ensure quality service delivery

Provide coaching, guidance, and ongoing support to help caregivers succeed in their roles

Assist with new caregiver onboarding and training as needed

Follow performance procedures and partner with HR when concerns arise

Complete scheduled service reviews to confirm client satisfaction and ensure service standards are met

Ensure documentation and records are accurate and aligned with home care requirements

Participate in reviews and improvement initiatives to elevate service quality

Report and address service or safety concerns promptly

Serve as the primary point of contact for clients and families for updates, requests, or concerns

Provide clear explanations of what services include and how support is delivered

Respond to issues quickly to maintain a positive client experience

Partner with scheduling to pair caregivers appropriately with client needs and personalities

Support staffing needs, including coverage challenges or urgent requests

Participate in team meetings to discuss client success, caregiver performance, and improvements

Assist with after-hours support as assigned to ensure continuity of services

Qualification

Home care experienceRNLPNRelevant licenseCommunication skillsOrganizational skillsTime-management skillsService standardsValid driver’s licenseInterpersonal skills