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AgeWell Solvere Living · 11 hours ago

Executive Director (General Manager)

Delray Beach, FL

Full-time

Onsite

Director/Executive

AgeWell Solvere Living is dedicated to enhancing the wellbeing of its residents through excellent care and customer service. The Executive Director is responsible for the daily operations and occupancy of the community, including financial management, staff management, and ensuring high-quality services for residents and their families.

ElderlyHuman ResourcesMarketing

Responsibilities

Maintains ongoing compliance with appropriate local, state, federal, regulatory, and/or accrediting body standards

Ensures that the Community is prepared for inspection by regulatory agencies through regular auditing and updating of Community policies and procedures, medical records documentation, monitoring of environmental standards, etc

Maintains monthly financial reports and provides explanation for variances

Oversees departmental budgets and provides guidance to department heads on how to meet budgetary guidelines

Ensures accounts receivables are collected on a timely basis

Ensure systems and processes are in place to continuously monitor quality of care, service delivery and regulatory compliance. Review quality indicator outcomes; identify and address variance

Optimizes all opportunities to generate revenue and ancillary revenue

Maintains and increases occupancy in accordance with budget

Actively promotes staff participation and involvement in the day-to-day operations and decision making of the Community

Promotes team building through participation and/or leadership at regular staff meetings

Provides ongoing support, direction, supervision, and feedback regarding job performance of all staff

Communicates with team members to ensure they are fully informed regarding any questions that might be asked by residents and their families, as well as prospective Residents and their families

Oversee and/ or manage efforts related to recruitment, hiring, employee relations and separations of team members in accordance with administrative policy

Assures that all staff files are created and maintained properly

Coordinates evaluation process, reviews all evaluations, and completes evaluations for all department heads

Manages disciplinary process throughout the Community

Lead the management team in support of the mission and values of the organization in accordance with community values

Assures high-quality services as needed and desired by Residents

Ensures Resident rights are protected

Ensures staff, Residents, and families are educated about Resident rights

Works with Wellness Director in coordination of move-in process to ensure leases and Resident Service Plans are coordinated and properly carried out

Responds to family, resident, and team member requests in a timely manner

Acts as liaison between management, Residents, and families

Maintains competitive market analysis data and maintains a detailed competitor comparative analysis (including rates, unit sizes, services, and amenities)

Ensures use of Vitals within the Community is timely and accurate

Ensures that the overall Community makes a positive first impression

Works to resolve any Community presentation issues

Maintains or grows occupancy to maximum levels

Works collaboratively with department heads to emphasize the team’s role in sales and participation in the Community Marketing Action Plan and Sales Action Plan

Assigns Manager on Duty for weekend coverage as scheduled

Represents the Community in public settings

Works within the local community promoting the AgeWell Solvere Living Managed Community

Ensures use of Sherpa within the Community is timely and accurate

Able to generate leads and helps to close sales

Enforces OSHA regulations and safety procedures

Ensures full compliance with all laws and regulations related to the operation of an assisted living facility

Follows all emergency procedures

Understands the safety policies and procedures

Investigates and reviews all on-site injuries

Qualification

State required licensingCustomer-focused environmentMicrosoft Office proficiencyLeadership skillsCustomer servicePublic relations skillsPassion for seniorsIntegrity