Goodwill Industries of Southern Arizona ยท 1 week ago
E-Commerce Customer Service Specialist
Tucson, AZ
Full-time
Onsite
Entry, Mid Level
2+ years expGoodwill Industries of Southern Arizona is a mission-driven organization that values integrity and community impact. The E-Commerce Customer Service Specialist will provide exceptional customer service to online shoppers, responding to inquiries and assisting with customer requests in a timely and professional manner.
E-CommerceEmploymentNon ProfitSocial ImpactTraining
Responsibilities
Demonstrate internal Company Values at all times
Provide exceptional customer service by responding to all emails within one business day of receipt. Takes all incoming phone calls and follows-up on voicemails in a timely manner
Communicate with members of the team as needed to accommodate customer requests
De-escalate situations involving dissatisfied customers by offering compassionate assistance and support; transfers customers to management upon request
Maintain a positive, empathetic, and professional attitude toward customers at all times
Maintain Customer Service Logs and issue tracking
Assist customers with in-person pickups in a friendly and efficient manner
Handle all items with care to avoid breakage
Cross train to become proficient in other E-Commerce positions and assist in those areas when necessary
Attend meetings and training as required
Maintain acceptable attendance, personal hygiene, and dress code standards including wearing company issued name tags
Clean up all work areas at the end of each shift
Follow all company and department policies and procedures
Ensure all safety rules are adhered to; Reports accidents or injuries immediately
Maintain a high level of confidentiality regarding Goodwill Industries of Southern Arizona, Inc. and persons receiving services
Assist in other areas as requested
Qualification
Required
Competent in computer orientation and digital camera operation
Must have 2 years of experience working in customer support
Must be proficient in Microsoft Excel, Outlook, Word, and PowerPoint
Must be proficient with E-mail etiquette, grammar, and punctuation
Excellent written and verbal communication skills
Must be able to work quickly with fragile items
Must be able to properly use tools assigned (includes camera and scales)
Must have good organizational and decision-making skills
Must be detail oriented with high level of accuracy
Must be able to lift up to 50lbs and use a hand truck and/or pallet jack
Must be able to stand for prolonged periods of time, bend stoop and work in confined spaces as necessary
Must be able to read, write and speak English
Ability to follow written or verbal instructions
Must be able to work flexible hours (including nights and weekends)
Must be dependable and prompt
Ability to work with a minimum of supervision
Ability to develop and maintain effective working relationships with all individuals
Company
Goodwill Industries of Southern Arizona
Goodwill Industries of Southern Arizona operates retail and online stores and provides employment, training, and volunteer services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Liz Gulick
Co-President/CEO
Recent News
Arizona Daily Star
2025-12-31
Company data provided by crunchbase