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Midcontinent · 1 hour ago

Field Technician - Grand Forks, ND

Grand Forks, ND

Full-time

Onsite

New Grad, Entry Level

Midco is a company that provides communication services, and they are seeking a Field Technician to install, maintain, and troubleshoot services for optimal performance and customer satisfaction. The role involves conducting technical assessments, managing service installations, and repairing network issues for both residential and business customers.

InternetSmart HomeTelecommunications

Responsibilities

Conduct accurate and comprehensive technical evaluations of commercial properties for service feasibility, providing an assessment of internal costs

Perform installation tasks, including voice, video, and data installations, as well as service changes and disconnects, in both customer homes and business locations

Troubleshoot and repair services from the tap to Customer Premise Equipment (CPE), resolve signal leakage issues, and ensure optimal signal levels and picture quality on all television sets

Act as a proactive liaison between Field Operations and Business Services to ensure exceptional customer satisfaction

Promote Midco’s services and educate customers on their proper use, including adding additional services, accessing online help, understanding channel lineups, and using equipment correctly

Offer technical support and guidance to key internal stakeholders, particularly regarding network extensions and bury drop requirement

Ensure a positive customer experience by delivering high-quality service, promptly addressing concerns, and effectively handling challenging situations under pressure

Log all required information on work orders, surveys, and referrals to ensure customer interactions and requests are properly addressed

Mentor and train other team members as required, and cross-train on additional services to meet customer demand

Maintain a clean environment by clearing all debris and materials upon completion of service request

Perform on-call duties as required

Demonstrate knowledge of Midco’s safety program by enforcing safety rules and procedures, wearing appropriate safety apparel (e.g., hard hats, safety vests, OSHA-approved boots), and operating all equipment safely

Operate and drive a company vehicle in compliance with all Midco policies and procedures, ensuring safety, efficiency, and adherence to traffic laws. Maintain vehicle cleanliness and ensure regular maintenance and repairs are conducted as scheduled to uphold a professional image

Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same

Ensure customer privacy by adhering to Midco’s privacy guidelines while actively following Midco policies and procedures

Maintain reliable and predictable attendance as required by the position

Perform other duties as assigned

Qualification

Technical assessmentsService installationsTroubleshootingCustomer serviceMidco FTR certificationProblem-solvingTeam mentoringAttention to detail

Required

High School diploma or equivalent (GED)

Must possess and maintain a valid driver's license with a clean driving record. A DUI conviction within the past five years will result in disqualification from employment in this position

Complete Midco First Time Right (FTR) certification within 90 days of hire and consistently apply principles in all aspects of work