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CVS Health · 6 hours ago

Pharmacy Intern

Phoenix, AZ

Internship

Onsite

Intern

$18.50/hr - $20.25/hr

CVS Health is focused on transforming health care for customers and creating a great workplace. They are seeking a 3rd year Pharmacy Intern to support pharmacy teams, gain hands-on experience, and prepare for a Pharmacist role while ensuring safe and effective pharmacy operations.

Health CareMedicalPharmaceuticalRetailSales

Responsibilities

3rd year Pharmacy Interns are responsible for completion of a comprehensive training roadmap, focusing on KLEs that build aptitude in the following areas. As tenure increases, 3rd year Pharmacy Interns take on increasing responsibility of the safety and effectiveness of operations in the pharmacy, including but not limited to:

Living our purpose by following all company SOPs at each workstation to help our Pharmacists and Technicians manage and improve patient health

Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment

Contributing to positive patient experiences showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone; keeping patients healthy by offering immunizations and other services at the register and over the phone; and demonstrating compassionate care by solving or escalating patient problems

Offering to counsel, fielding medical questions, and soliciting information on a patient’s medical history to provide optimal care, when appropriate under the direct supervision of a licensed pharmacist

Taking telephonic prescriptions from the prescriber, and calling the prescriber to clarify prescriptions or facilitate medication changes, where allowed by state regulation

Maintaining the highest level of self-awareness and providing in-the-moment coaching, training, and mentoring to pharmacy team members while sharing best practices

Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc

Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback; actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients

Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic; voluntarily traveling to stores in the market to work shifts as needed by the business

Understanding and complying with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles. Complying with CVS policies and procedures to ensure patient safety, compliance with controlled substance dispensing and recordkeeping, and to protect patient privacy and security

Delivering additional patient health care services (e.g., immunizations, point-of-care testing, and voluntarily staffing offsite clinics), where allowable by law and supported by required training and certification

Where permissible, the 3rd year Pharmacy Intern may also support immunizations, which includes the following responsibilities:

Completing additional licensure and training requirements, in compliance with state Board of Pharmacy regulations, to obtain Technician Immunizer status to support preparing and administering vaccines

Educating patients about the importance of vaccines and referring patients to the Pharmacist-on-duty for vaccination questions

Monitoring for, and responding to, adverse reactions; reporting adverse reaction events per public health requirements

Reviewing and collecting patient information; tracking and documenting for each applicable patient

Qualification

Pharmacy Intern LicensureImmunization CertificationCustomer ServiceMathematical ReasoningCommunication SkillsMicrosoft SuiteTeam OrientationProblem ResolutionAttentionFocus

Required

Accepted into, or actively enrolled in, an ACPE accredited college or school of pharmacy

Must possess, or be in the process of obtaining, valid intern and/or technician licensure as required

Regular and predictable attendance, including nights and weekends

Ability to complete required training within designated timeframe

Ability to concentrate on a task over a period of time

Ability to pivot quickly from one task to another to meet patient and business needs

Ability to confirm prescription information and label accuracy, ensuring patient safety

Actively look for ways to help people, and do so in a friendly manner

Notice and understand patients' reactions, and respond appropriately

Use and understand verbal and written communication to interact with patients and colleagues

Utilize active listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times

Ability to use math to solve a problem, such as determining the total number of tablets to dispense, day's supply, and/or number of full bottles and additional bottles needed to fill a prescription

Identifying challenging patient or colleague interactions and choosing the best course of action when faced multiple options

Be mobile and remain upright for extended periods of time

Lift, scan, and bag items

Reach overhead; stretch or reach out with the body, arms, and/or legs to grasp items

Move fingers repetitively; picking, pinching, typing, or otherwise working primarily with fingers rather than whole hand or arm

Extend hand(s) and arm(s) multiple directions to place, move, or lift items

Control precision; quickly adjust machines to exact positions

Stoop to a considerable degree, requiring full use of the lower extremities and back muscles to move items between low and high positions, including bending spine at the waist

Close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts

Occasionally lift of up to 20 lbs and/or exert up to 20 lbs. of force; Frequently lift of up to 10 lbs and/or exert up to 10 lbs. of force; Consistently lift and/or exert a negligible amount of force to move objects

Express or exchange ideas by means of spoken word where detailed or important spoken instructions must be conveyed accurately

Have the ability to receive detailed information through oral communication

Any additional tasks as directed by Supervisor or Manager

Preferred

1+ years of related work experience in pharmacy, retail, medical, or customer service setting

Ability to become immunization certified: Once state regulations are met, pharmacy interns should be striving to provide patient immunizations as this is an essential pharmacist function

Ability to work in home store, and across the market in other locations, to meet business needs

Proficiency in Microsoft Suite (Outlook, Excel, Word, PowerPoint, etc.)