Action Property Management · 14 hours ago
Lead Concierge - Pacific Gate
San Diego, CA
Full-time
Onsite
Entry, Mid Level
$25/hr - $25/hr
2+ years expAction Property Management is the premier choice for homeowner’s association management, serving over 300 communities across the West. The Lead Concierge will be the first point of contact for residents and guests at a luxury high-rise, responsible for providing exceptional hospitality and ensuring a welcoming environment.
CommercialProperty ManagementReal Estate
Responsibilities
Greeting residents, guests, and other visitors at the Concierge Desk in a welcoming and professional manner
Answer telephone calls or address people who enter the lobby or approach the Concierge Desk to politely answer questions, provide information, and assist in accordance with rules, regulations and policies; receive and respond to resident complaints in accordance with established procedures and policies or as appropriate; assist residents with issues or problems that do not require direct management involvement
Monitor activity in the Lobby and, when necessary, coordinate on-site personnel to address residents’ and guests’ needs; utilize the Master Phone Directory to contact residents to announce guests and deliveries
Maintain the appearance of the Concierge Desk area, Lobby, and main elevators by assuring it is always organized and clean; summon the janitorial or maintenance staff when needed; straighten cushions and periodicals as needed; maintain the back office and package room in a neat and orderly manner
Qualification
Required
At least 2 years concierge or front desk experience in hotel, or luxury residential community
Polished and professional appearance and demeanor
Familiar with the city's attractions, entertainment, and dining options
Proactive in service - not reactive
Strong organization and multitasking skills
Attentive and capable of building a strong rapport with residents, guests, and team members
Team player
Strong judgement and solutions oriented
Must be at least 18 years of age and successfully pass a pre-employment background check and drug screening
Must have a high school diploma or GED equivalent
Preferred
Events Management experience preferred
Luxury lifestyle customer service
Benefits
Comprehensive benefits package for qualifying employees.
On-going hospitality and property management training.
Opportunities for career growth and advancement.
Values driven company culture that encourages team work and excellence.
Medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members.
Generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members.
Company
Action Property Management
Action Property Management is a real estate company provides buying and selling services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Matthew Holbrook
CEO
Company data provided by crunchbase