Stimulus France by TELUS Health · 17 hours ago
Klamath Falls OR- Help Desk Technician
Klamath Falls, OR
Full-time
Onsite
New Grad, Entry Level
$20/hr - $25/hrStimulus Technologies is a turn-key technology company offering a range of services including Managed IT services and wireless Internet services. They are seeking a Help Desk Technician to provide high-quality customer service and support for clients, ensuring timely resolution of issues and customer satisfaction.
ConsultingInformation TechnologyProfessional Services
Responsibilities
Address customer calls, emails, and portal requests
Resolve customer questions and concerns efficiently by actively listening, clear and concise communication, and assuring customer understanding
Accurately process and record communication transactions using a Service Ticket system
Utilize subscriber management system to identify, resolve, or dispatch technicians to resolve customer service issues
Walk customers through series of troubleshooting steps to resolve issues remotely
Maintain current knowledge of all product offerings, and technical support procedures to provide accurate and timely information and solutions to customers
Prep and configure equipment
Run ping report and diagnose customer service issues
Knowledge in broadband internet, fiber and cable
Knowing and understanding WiFi connections
Complete special projects and audits, as needed
Assist with other office duties as necessary
Qualification
Required
Find accomplishment by helping clients
Ensures that all assigned customer requests are completed by priority
Triage incoming service requests from phone calls, email, and direct support requests
Identify and solve Level 1 issues and escalate other requests to appropriate technicians
Understand and follow workflows and procedures
Achieve high level of productive work time
Achieve 100% customer satisfaction for work completed
Acquire and maintain necessary technical skills to achieve success in job functions
Motivation to learn new systems and experience career growth
Sense of urgency to make clients happy
Phone etiquette & calm demeanor
PC proficiency in Windows-based applications and strong internet usage skills
Adaptability to day-to-day work schedule priority changes
Ability to understand basic networking, including switches and routers
Listen to symptoms of problems customers face and identify core issues
Communicate effectively with clients in non-technical terms
Accountable and punctual work attendance
Work independently on projects
Have fun in a casual work environment
Address customer calls, emails, and portal requests
Resolve customer questions and concerns efficiently by actively listening, clear and concise communication, and assuring customer understanding
Accurately process and record communication transactions using a Service Ticket system
Utilize subscriber management system to identify, resolve, or dispatch technicians to resolve customer service issues
Walk customers through series of troubleshooting steps to resolve issues remotely
Maintain current knowledge of all product offerings, and technical support procedures to provide accurate and timely information and solutions to customers
Prep and configure equipment
Run ping report and diagnose customer service issues
Knowledge in broadband internet, fiber and cable
Knowing and understanding WiFi connections
Complete special projects and audits, as needed
Assist with other office duties as necessary
Preferred
Previous entry-level, or higher, technical support experience
Microsoft Office experience
Previous call center experience
Any certifications, such as CompTIA A+, Network+, Microsoft Desktop, or Cloud Certifications, and/or applicable experience is a plus
Company
Stimulus France by TELUS Health
Ensemble, réussir le bien-être au travail ! Depuis 1989, Stimulus est l'acteur de référence de la santé psychologique au travail.
Founded in 1989
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2014-09-26Acquired
Company data provided by crunchbase