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UBEO Business Services · 6 hours ago

Field Service Technician

Baltimore, MD

Full-time

Onsite

Entry, Mid Level

2+ years exp

UBEO Business Services is the premier provider of business technology products and services, seeking to hire a Field Service Technician. The role involves the maintenance and repair of office product equipment while ensuring high levels of customer satisfaction and influencing sales growth.

Information Technology

Responsibilities

Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction

Manage the utilization of assets and resources to achieve targeted financial results and create superior value for UBEO BUSINESS SERVICES and our customers

Analyze customer needs, recognize business opportunities, and influence sales volume growth

Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional

Complete all administrative aspects of the job on time and error-free

Provide accurate feedback with call close information, parts usage reporting, and customer meter readings

Perform other activities that support UBEO BUSINESS SERVICES and our service organization

Qualification

Technical knowledge/skillsManufacturer Core BasicsManufacturer Training ClassesCustomer service orientationProblem identificationPlanningOrganizingWork standardsFollow-upCommunicationsTeamworkAttention to Detail

Required

High School or GED

Associates Degree or equivalent technical training

Successful completion of: Manufacturer Core Basics

2 Manufacturer Training Classes

2 – 5 years industry or equivalent experience

Ability to operate a motor vehicle for travel to client sites

Ability to stand/walk for prolonged periods at times

Ability to lift 50+lbs on occasion

Benefits

Choice of medical, dental and vision plans that provide our employees and their families, including domestic partners, with high-quality healthcare, including orthodontia for both adults and child(ren)

Generous Company Paid Health Reimbursement Account Options to defray deductible expenses

Company paid life and accidental death and dismemberment insurance for you, your spouse and child(ren)

Flexible Spending and Health Savings Account Options - Set aside pre-tax dollars to cover out-of-pocket expenses related to health or dependent care

Voluntary coverages at low group rates including Aflac Insurance - In the event of death or disability, you can help protect your family against the loss of income with various types of insurance

Pet Insurance, breathe easy knowing Nationwide has your pets covered

Pre-paid legal coverage, access to experienced attorneys that can help you with any legal issue 24/7

A generous wealth accumulation program will help you achieve financial security for retirement. We offer a 401(K) Plan w/ Match upon eligibility and Free Financial Counseling

Generous vacation, holiday, and sick leave programs - as we believe that taking advantage of time away from work is essential for a well-balanced life