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Penn Medicine, University of Pennsylvania Health System · 8 hours ago

Contact Center Specialist I (Part-time)

East Petersburg, PA

Part-time

Onsite

Entry Level

1+ years exp

Penn Medicine is a leading academic medical center dedicated to providing high-quality patient care, conducting research, and educating future medical leaders. The Contact Center Specialist I role involves scheduling, registration, insurance verification, and providing support to patients, ensuring their needs are met effectively and efficiently.

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Responsibilities

Schedule Lab, Xray, EKG, DEXA and Breast Imaging appointments

Accurately enter ancillary orders which may include the the need to interpret medical terminology given by other medical personnel

Recognize and obtain the key items required when entering orders such as the ordering provider and the diagnosis code(s)

Accurately obtain and enter the patient’s insurance information into the computer system

Determine whether an appointment will require an insurance referral or authorization (and enter into system upon receipt) to ensure insurance payment is received

Read and interpret the electronic verification responses received for insurance and update the system according to the responses

Address phone calls for Family Medicine and Specialty Medicine physician offices which may include scheduling appointments, creating encounters, transferring calls to Triage

Schedule appointments in accordance to the instructions provided within the internal resource guide to ensure proper protocols are followed

Adhere to the approved Escalation Protocols by prompting the patient with additional questions to determine the best course of action for the patient’s safety (i.e. schedule an appointment, transfer to Triage Nurse, call 911)

Create and send telephone and triage encounters to physician offices using professional grammar and language to accurately relay the patient’s message

Collaborate with both clinical and non-clinical physician office staff to ensure patient needs are addressed in a timely manner

Obtain the patient’s insurance information to confirm participation and coverage

Provide customer service by identifying and addressing patients’ needs through engaging personally and demonstrating strong interpersonal skills

Demonstrate the ability to successfully adapt to frequent changes of procedures, protocols and workflows

Document in patients’ charts clearly and concisely to provide appropriate and accurate information to clinical personnel

Completes other duties and special projects that are assigned by management

Qualification

Customer serviceMedical office schedulingElectronic medical recordsInsurance verificationClerical experienceKeyboarding skillsInterpersonal skills

Required

H.S. Diploma/GED

1+ years clerical, customer service, or administrative support experience in a highly customer oriented organization

1+ years experience with keyboarding, personal computer use, and other office setting equipment

Preferred

3+ years clerical, customer service, or administrative support experience in a highly customer oriented organization

1+ years medical office or hospital outpatient scheduling/registration experience

1+ years electronic medical record experience

1+ years prior revenue cycle in a medical office or hospital setting

Benefits

Comprehensive compensation and benefits program

Prepaid tuition assistance programs

Company

Penn Medicine, University of Pennsylvania Health System

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Penn Medicine is a world leader in academic medicine, setting the standard for cutting-edge research, compassionate patient care, and the education of future health care professionals.

Founded in 1765

Philadelphia, Pennsylvania, USA

10001+ employees