Draft Note Design ยท 12 hours ago
Customer Support Assistant
Riverside, CA
Full-time
Onsite
New Grad, Entry LevelDraft Note Design is a creative marketing firm seeking a dedicated Customer Support Assistant to join their team. In this role, you will be the first point of contact for customers, assisting with inquiries and ensuring a satisfactory experience through exceptional service and support.
Architecture & Planning
Responsibilities
Respond to customer inquiries via phone, email, and chat in a timely manner
Provide accurate information regarding products and services to customers
Assist customers in troubleshooting issues and resolving their concerns effectively
Document customer interactions and maintain comprehensive records in our support system
Collaborate with team members to identify process improvements and enhance customer service
Assist in training new team members on customer support protocols and software tools
Qualification
Required
High school diploma or equivalent
Proven experience in a customer service or support role
Excellent verbal and written communication skills with a strong attention to detail
Ability to handle difficult situations and de-escalate conflicts with professionalism
Strong problem-solving skills with a focus on customer satisfaction
Basic understanding of customer support software and CRM systems
Preferred
Additional certification in customer service
Benefits
Medical
Dental
Vision
PTO
Company
Draft Note Design
ABOUT US At Draft Note Design, we are more than just an architecture firm; we are visionaries, artists, and dream-weavers.
Founded in 2020
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase