Fairview Health Services · 10 hours ago
IT Asset Field Support Analyst
Minneapolis, MN
Full-time
Onsite
Entry Level
1+ years expFairview Health Services is seeking an IT Asset Field Support Analyst to manage and support IT assets across the organization. The role involves taking ownership of technical issues, coordinating small projects, and ensuring high levels of client satisfaction through effective communication and prompt resolutions.
AssociationHealth CareHospitalMedical
Responsibilities
Accountability & Ownership: Take ownership of technical issues related to IT assets, ensuring high levels of client satisfaction through effective communication and prompt resolutions
Incident & Request Management: Respond to escalated requests from the Service Desk regarding endpoint devices and IT asset-related issues via telephone, email, and on-site support
Asset Deployment & Troubleshooting: Execute or support the imaging, installation, deployment, and troubleshooting of IT assets such as desktops, laptops, mobile devices, printers, and peripherals, including upgrades and replacements, on a project or individual basis
Onboarding Support: Manage thorough and timely setup of IT assets for new and existing end-users, ensuring compliance with company standards
Collaboration: Coordinate with cross-functional technology teams to troubleshoot, diagnose, and resolve IT asset-related issues promptly, ensuring proper escalation and hand-off when necessary
Documentation & Monitoring: Document, track, and monitor IT asset requests, problems, and actions per defined processes to ensure timely resolution and high levels of end-user satisfaction
Cabling & Network Support: Provide first-level cabling configuration and support for network and phone issues, including tasks such as punch-downs and cable patching, as related to IT assets
Audit Support: Assist with audit activities by providing accurate IT asset records, data, and adherence to established policies and processes
Project Coordination: Support small-to-medium IT asset-related projects, ensuring effective planning, execution, and completion
Policy Champion: Advocate for and enforce established IT asset management processes and policies across technology teams and business units
Technical Guidance and Leadership: Provide technical expertise, documentation, and training to junior team members, ensuring consistent adherence to IT asset management best practices
Process Improvement: Contribute to the creation, execution, and maintenance of best-in-class IT asset management processes to ensure timely response, fulfillment, and user satisfaction. maybe
Strategic Collaboration: Work with management to document and refine IT asset-related processes, procedures, and tools for improved efficiency and effectiveness
Continuous Improvement: Offer subject matter expertise and support to enhance IT asset management procedures, anticipate end-user needs, and align with organizational goals
On Call: Participate in on-call rotation outside of normal business hours if required
Mobile: Responsible for performing work at multiple Fairview sites and transporting equipment, as needed within a scheduled shift
Inventory Management: Responsible for tracking and maintaining the inventory at the assigned site
Qualification
Required
A.A./A.S. or equivalent work experience with focus on Information Technology/Systems related technical field or equivalent combination of education or experience
1 year experience within IT support or
1 year experience of hands-on desktop and printer hardware support
In depth knowledge of desktop/laptop PCs, enterprise printers, and peripherals and good knowledge of computer networking technologies
Familiar with IT ticketing systems such as Service Now
Reliable personal transportation to perform work at multiple sites during a scheduled shift
Ability to work on call, as scheduled
Excellent customer service
Excellent oral and written communication skills
Excellent prioritization and problem-solving
Team oriented with excellent interpersonal skills
Proven ability to act with a sense of urgency while maintaining composure and professionalism during potentially emotional critical situations
Ability to be accountable for actions and willing to take control of situations
Detail oriented and able to work in team or individual basis
Drivers License
Preferred
Bachelor of Science or equivalent work experience with focus on Information Technology/Systems related technical field
1 + years of working in an enterprise (10,000+ users) and/or healthcare environment
1+ years of experience with hands-on PC repair
1+ years of experience working with user accounts in Active Directory
Experience managing small inventory of equipment
Experience planning and executing small initiatives/projects
Competent in Visual Basic or PowerShell
Microsoft Certified Professional (MCP)
Mobility+
A+; Network+
Benefits
Medical
Dental
Vision plans
Life insurance
Short-term and long-term disability insurance
PTO and Sick and Safe Time
Tuition reimbursement
Retirement
Early access to earned wages
Company
Fairview Health Services
Fairview Health Services is a nonprofit healthcare organization that provides various medical and wellness services.
10001+ employees
H1B Sponsorship
Fairview Health Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (5)
2023 (3)
2022 (9)
2021 (7)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
unknown2022-11-15Acquired
Leadership Team
James Hereford
President and CEO
Joe Gaylord
Executive Vice President & Chief Financial Officer
Recent News
2025-12-17
Twin Cities Business
2025-12-09
2025-11-23
Company data provided by crunchbase