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All Careers · 6 hours ago

Front Office Administrator - Part Time

Westchester, IL

Full-time, Part-time

Onsite

Entry Level

$20.46/hr - $25.58/hr

1+ years exp

Cortica is a rapidly growing healthcare company pioneering effective treatment methods for children with neurodevelopmental differences. They are seeking a Front Office Administrator to manage daily operational tasks, ensure a positive patient experience, and maintain clinic organization and efficiency.

Staffing & Recruiting

Responsibilities

Oversee the open/close procedures for the clinic

Lead efforts to organize and maintain the premises as needed

Sort incoming mail, voicemails and faxes immediately and forward the right information to the correct department

Upload documents and maintain accuracy in EMR with physical records

Supervise patient check-in/check-out procedures to ensure clients have an outstanding experience

Complete forms for patients and email patient appointment follow-up (supplement lists, nutrition guides, information links, etc.) as required

Process payments, reconcile appropriate receipts with Finance, assist with collections, support accounts receivable, and field patient questions regarding outstanding balances

Inspect furniture, utility equipment, and devices for proper functioning and possible repair or replacement (includes telephone sets, A/C, lights, signage, etc.)

Interfaces with site facilities vendors such as telephone, power, and internet in support of daily operations

Validate all existing clinic therapist schedules for accuracy

Prepare, process, and manage patient documentation in Cortica systems as required

Oversee and perform a variety of clerical procedures that require independent judgment, ingenuity, and initiative

Work closely with the Operations Manager, Clinical Directors, and schedulers to identify and correct problems relating to same-day scheduling backfills, cancellations, scheduling conflicts, and EMR errors/fixes

Know the existing lines of communication and authority and handle communications properly

Assist with special projects and administrative tasks assigned by the Operations Manager or Area Director

Practice knowledge of HIPAA policies and guidelines while communicating client matters

Cross train with other roles to ensure coverage

Qualification

Electronic Medical RecordsMicrosoft OfficeHIPAA knowledgeCommunication skillsOrganizational skills

Required

You have at least an associate's degree or equivalent work experience

You bring 1+ years of relevant experience in an office setting, ideally in a healthcare organization

You have experience operating in a fast-paced environment

You are highly reliable and well-organized

You have excellent communication skills

You are skilled at using software and systems including electronic medical record systems and Microsoft Office products

In this role you are occasionally required to stand, walk, sit, climb, balance, kneel, crouch, or crawl; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

In this role you must occasionally lift and/or move up to 40 pounds