Consumer Direct Care Network · 9 hours ago
Enterprise Applications Analyst
United States
Full-time
Onsite
Entry Level
$29/hr - $33/hr
2+ years expConsumer Direct Care Network is a company dedicated to caring for people and providing home and community-based services. They are seeking an Enterprise Applications Analyst responsible for providing technical support, ensuring the smooth functioning of enterprise applications, and interacting with end-users while documenting procedures and participating in application design, testing, and implementation.
Health CareHome Health CareHospitalPersonal Health
No H1B
Responsibilities
Provide Tier 1 support for end-users via help desk tickets and resolve enterprise applications’ related problems
Analyze data, identify trends, and make recommendations using tools such as SQL Server Reporting Services (SSRS) and Power BI reports, Microsoft CRM, Workday, etc
Utilize Microsoft applications such as Azure DevOps, AAD, and B2C in troubleshooting instances
Analyze problems, identify root causes, and implement solutions
Navigate Electronic Visit Verification (EVV) applications to assist with shift and login-related issues
Identify and resolve issues, troubleshoot technical problems, and recommend solutions
Take part in applicable meetings to include those with internal and external attendees
Identify, create, and communicate BUG statuses to end users following department standards and procedures
Assist with enterprise application implementations and testing, typically for new releases and updates
Monitor applications to ensure systems are running correctly and efficiently
Interact with cross-functional teams, including IT, Business Ops, and vendors, to support applications
Perform baseline monitoring of application performance utilizing Azure tools such as Application Insights
Navigate and pull shift data from various databases for use in troubleshooting, BUG creation, Medicaid Fraud investigations, etc
Make corrections and updates to incorrect shift data in portal databases
Comply with applicable legal requirements, standards, policies, and procedures
Develop and maintain documentation to incorporate proper processes and procedures as standards
Promptly address and resolve incoming incidents and requests within agreed-upon time frames
Monitor deliverables and ensure timely completion of projects
Participate in professional development and training activities
Participate in after-hours work
Participate in an on-call rotation
Other duties as assigned
Occasional travel may be required
Qualification
Required
2+ years of experience in a corporate IT environment
Associate degree or equivalent experience
Knowledge of enterprise applications, SQL Server Management Studio (SSMS), and related technologies
Knowledge of Azure DevOps, AAD, and B2C
Effective written and verbal communication at both a technical and a simplified level
Superior customer service to end-users and co-workers
Dependability and strong communication skills
The ability to prioritize and multitask effectively
Be able to successfully pass a background screening
If working remote, employee must provide own reliable internet services
Benefits
Medical, Dental, and Vision Insurance
Vacation accrued at 3.07 hours per pay period to use when accrued
Two Paid Floating Holidays
Nine Paid Federal Holidays
Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued
Instant Earnings Option
401(k) Retirement plan & company match
Company-Paid Life Insurance
Supplemental Life, Accident, Critical Illness, and Hospital benefits
Short and Long-Term Disability
Paid Parental Leave
Flexible Spending Account
Employee Assistance Program
Pet Insurance
Company
Consumer Direct Care Network
Consumer Direct Care Network provides home and community-based services.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Benjamin Bledsoe
President/CEO
Recent News
Company data provided by crunchbase