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Flow Control Group · 13 hours ago

Customer Service Representative

Arlington, TX

Full-time

Onsite

New Grad, Entry Level

Flow Control Group is a leading provider of fluid handling, process, and industrial automation solutions across North America. The Customer Service Representative is responsible for providing helpful, timely, and professional support to customers, focusing on resolving issues and ensuring a positive customer experience.

FuelIndustrialIndustrial Automation

Responsibilities

Respond to customer inquiries via phone, email, chat, or in person

Resolve customer complaints and issues efficiently and respectfully

Provide accurate information about products, services, and policies

Process orders, returns, exchanges, or account updates

Escalate complex issues to the appropriate department when needed

Maintain detailed and accurate records of customer interactions

Follow company procedures and service standards

Contribute to customer satisfaction and retention goals

Qualification

Verbal communicationWritten communicationProblem-solvingCustomer service softwareEmpathyPatienceActive listeningTime managementOrganizational skillsPositive attitude

Required

Strong verbal and written communication skills

Active listening and problem-solving abilities

Patience, empathy, and a positive attitude

Ability to handle difficult situations calmly

Basic computer skills and familiarity with customer service software

Good time management and organizational skills

Preferred

Previous customer service or retail experience

Experience working with ERP systems, Prophet 21 preferred

Benefits

Medical, Dental and Vision insurance

Competitive 401(k) matching program

Career growth opportunities

Employee referral program

Paid time off and holidays

Parental leave

Company

Flow Control Group

Flow Control Group is a leading solutions provider focused on technically oriented products and services for the flow control, fluid handling and process & industrial automation sectors with locations throughout the U.S.

Founded in 2014