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Groups Recover Together · 14 hours ago

Recovery Support Coordinator

Knoxville, TN

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Groups Recover Together is a leading outpatient provider specializing in substance use disorder treatment, committed to supporting underserved communities impacted by the opioid crisis. The Recovery Support Coordinator plays a crucial role in providing recovery support services and coordinating care for members throughout their recovery journey.

Health CareMedicalTherapeuticsWellness

Responsibilities

Collaborate with a multidisciplinary care team—including counselors, prescribers, and other cross-functional team members—to ensure the delivery of high-quality, member-centered care. This includes participation in regular interdisciplinary case conference meetings to drive care team decision making

Build trusted relationships with members to drive change and assist members in achieving their recovery goals through empathy, motivational interviewing, and the use of lived experience (where applicable)

Assist members in identifying personal and treatment-related goals, providing individual coaching, coping skill support, and engagement in recovery activities

Support unengaged members to reengage in treatment services through intensive outreach interventions

Support new members by introducing them to the Groups care model and supporting them through the transition to care through outreach and engagement efforts

Provide in-person, virtual, and telephonic support based on member and regional needs

Maintain a shared caseload, collaborating with the care team to ensure coordinated service delivery and removal of barriers to care

Support the completion of care pathways for members who are in special populations (i.e. members at the highest risk of disengagement or a poor outcome)

Link members to healthcare, behavioral health, social service, and community-based resources; follow up to confirm needs are met

Assist members in navigating practical systems such as insurance, pharmacy, housing, and transportation, empowering them to advocate for their own needs

Manage referrals, releases of information (ROIs), and other documentation to facilitate smooth transitions of care

Serve as a community connector and advocate, promoting recovery-positive language, reducing stigma, and fostering inclusion within community networks. Become an expert in local community resources and recovery networks

Deliver outstanding customer service to members, visitors, and community partners

Maintain accurate, timely, and compliant documentation in the electronic health record (EHR)

Support daily operations, including group facilitation logistics, scheduling assistance, office maintenance, and safety standards

Assist clinicians, providers, and members with treatment-related tasks, including prescription management, toxicology submissions, prescription coordination, appointment scheduling, and responding to member inquiries via various communication channels (phone, SMS, email, chat, etc.)

Participate in weekly interdisciplinary team meetings and ongoing continuing education as required

Engage in community outreach activities and education, as necessary

Perform other duties as assigned

Qualification

Recovery-oriented careMotivational interviewingCase managementPeer Support Specialist certificationElectronic Health Records (EHR)G-Suite proficiencyInterpersonal skillsOrganizational skillsTime-management skillsProblem-solving skills

Required

High school diploma required

Reliable internet access (50M download / 10M upload) and strong WiFi if working remote

Must meet state-specific background screening and pre-employment requirements (which may include fingerprinting, drug testing, CPR/First Aid, or health screening)

Valid driver's license and access to a vehicle (if role includes community travel)