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CareRite Centers · 10 hours ago

Regional Director of Referrals Management and Business Development

Nashville, TN

Full-time

Hybrid

Lead/Staff, Director/Executive

3+ years exp

CareRite Centers is seeking a strong Regional Director of Referrals Management and Business Development for the Nashville, TN area to join our team. This role is central to driving census growth, building and nurturing referral relationships, and streamlining the referral-to-admission process across a network of Skilled Nursing Facilities.

Health Care

Responsibilities

Cultivate and maintain strong relationships with key referral sources, including hospitals, case managers, discharge planners, physicians, senior living communities, and home health agencies

Develop regional strategies to increase referrals, admissions, and payer mix quality across facilities

Coordinate and monitor the referral management process across SNFs to ensure timely response, appropriate follow-up, and conversion to admission

Identify and remove barriers in the referral process, working closely with admissions, clinical, and administrative teams at each facility

Analyze referral data to track trends, gaps, conversion rates, and source performance

Implement and monitor use of CRM tools and ensure accurate tracking of leads, referrals, and outcomes

Conduct regular field visits and virtual meetings with hospitals, ACOs, and other referral partners to maintain visibility and trust

Provide coaching and support to facility-level liaisons and admissions teams on referral follow-through, communication, and customer service excellence

Collaborate with internal teams to ensure referral readiness, including bed availability, clinical capabilities, and insurance verification

Represent the organization at healthcare networking events, conferences, and marketing forums

Qualification

Healthcare business developmentReferral managementCRM platformsData reporting toolsManaged care coordinationInterpersonal skillsCommunication skillsRelationship-building skillsOrganizational skills

Required

Bachelor's degree in Marketing, Business, Healthcare Administration, or related field (Master's preferred)

Minimum 3–5 years of experience in healthcare business development, marketing, or referral management—preferably in SNF, post-acute, or home health settings

Proven track record in driving census growth through effective referral relationships

Strong understanding of hospital discharge processes, managed care coordination, and long-term care requirements

Excellent interpersonal, communication, and relationship-building skills

Experience with CRM platforms and data reporting tools

Highly organized and able to manage multiple facility needs across a region

Willingness to travel throughout assigned territory

Preferred

Familiarity with common referral platforms (e.g., Allscripts, Epic, Ensocare)

Experience working with Medicare Advantage, ACOs, and Managed Medicaid plans

Background in admissions, intake, or case management is a plus

Company

CareRite Centers

Our Mission CareRite Centers’ mission is to foster and provide unprecedented levels of genuine care and customer service for our communities’ Rehabilitation and Nursing needs, in a soothing, tranquil and state-of-the-art environment.

Founded in 2011

Englewood, Colorado, USA

5001-10000 employees