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Habitat Health · 8 hours ago

New Participant (Patient) Advocate

Sacramento, CA -Onsite

Full-time

Onsite

Entry Level

$24/hr - $29/hr

1+ years exp

Habitat Health is dedicated to redefining aging in place, providing comprehensive health care for older adults. The New Participant Advocate role focuses on ensuring a smooth transition for new PACE participants, advocating for their needs, and coordinating care to enhance their experience.

Health CareMedical

Responsibilities

Assist with participant onboarding and orientation into the PACE program, serving as primary point of contact for first 30 days (or longer if necessary). Understand participant’s goals in joining the program. Conduct outreach calls or home visits to assess well-being and engagement. Encourage participation in activities, therapy, or support programs

Advocate for participant preferences and rights within the care team. Ensure participants receive culturally competent and person-centered care. Help identify and overcome barriers to accessing services

Help participants understand services at Habitat Health and with partners (including Kaiser Permanente). With Referral Coordinator, assist in scheduling medical appointments, transportation, and follow-ups. Coordinate with interdisciplinary team members as needed (doctors, nurses, social workers, etc.), ensuring continuity of care

Serve as the main point of contact between participants and the care team. Facilitate clear communication among participants, caregivers, and providers. Address participant questions, concerns, and needs promptly

Maintain accurate records of participant interactions and support provided. Track participant progress, concerns, and follow-ups. Document social needs or care plan adjustments as needed. Communicate patterns in participant needs to center management, leading to improved marketing and IDT processes

Other duties as assigned