Safeway · 15 hours ago
Customer Service Manager
Laveen, AZ
Part-time
Onsite
Mid LevelSafeway is a retail company focused on providing excellent customer service. The Customer Service Manager is responsible for ensuring fast and friendly service at checkout, managing staff, overseeing cash handling, and promoting customer satisfaction while maintaining operational efficiency.
E-CommerceFood and BeverageGroceryHealth CareInternetRetailShopping
Responsibilities
Champions Company and Division customer service programs to meet or exceed Division customer service goals. Handles customer relations in a positive manner, including effective resolution of customer complaints. Promotes Albertson's philosophy of personalized
Provides fast, friendly, courteous and excellent customer services, handles customer relations, performs checking duties and supervisor functions on cash registers when necessary, and engages in suggestive selling and other sales techniques. Serve as overflow cashier as
Directs and supervises front end activities including: monitoring customer traffic and service level, coordinates and implements front end and service programs, ensures cleanliness, safety and appearance of Front End physical area, and monitors inventories and ordering Front End supplies and merchandise. Ensures front end is operational and that it projects a positive
Handles and is accountable for cash flow and controls including: safe transactions, issues and pick-ups, cash register tills, approving checks, rainchecks and refunds, and monitoring checker money handling procedures. Handles scan system emergency procedures, UPC codes not on file, hard to scan UPC codes, scan pricing errors and system failures and other
Assists with the interviewing and hiring of front end and courtesy clerks. Trains front end management, front end and courtesy clerks and monitors their compliance. Supervises associates assigned, makes recommendations for employment status changes and discipline to Store
Responsible for cost and quality control and maintaining a constant awareness of customer and employee
Enforces dress and grooming standards for all
May serve as overflow cashier. Engages in suggestive selling and other sales techniques
Controls shrink
Prevents the sale of out of code
Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity
Other necessary and required duties as directed or required
Qualification
Required
Strong communication, leadership, team building and interpersonal skills and the ability to maintain composure under pressure
Ability to deal with the public and project a positive image
Frequently lift and maneuver objects of varying dimensions and weights up to approximately 55 lbs
Ability to stand or walk for long periods of time. Ability to move quickly
Ability to operate and troubleshoot PCs and checkstand equipment such as printers, scales, public announcement equipment, scanners, and cash registers
Knowledge of interviewing techniques, basic employment law, computer software and the analytical ability to handle administrative details such as planning and scheduling
Ability to supervise. Ability to analyze and gather facts for recommending disciplinary action and make hiring decisions
A good understanding of Company practices and in-depth understanding of Front End policies and procedures, and the ability to judge and react to business activity
Mental alertness is necessary to ensure safe and accurate completion of work activities
Knowledge of product variety and perishability, safety and sanitation procedures, and department policies and procedures
Ability to present a positive image to the public
Exposure to potential hazards exists with respect to equipment and work aids necessary to perform job duties
Knowledge of basic mathematics and weights and measures
Benefits
Medical
Dental
Vision
Disability
Life insurance
Sick pay
PTO/Vacation pay
Paid holidays
Bereavement pay
Retirement benefits (pension and/or 401(k) eligibility)
Quarterly bonus
Company
Safeway
Shop online for groceries, find out about our grocery stores, get health and nutritional information, and find all recipes and meals ideas.
Founded in 1915
10001+ employees
H1B Sponsorship
Safeway has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (184)
2024 (204)
2023 (171)
2022 (282)
2021 (143)
2020 (82)
Funding
Current Stage
Public CompanyTotal Funding
unknown2014-01-30Acquired
1990-05-04IPO
Leadership Team
Randy N Anderson
Division CFO / VP Finance / Head of Finance - Safeway Northern California Division
Delicia Prater
CORPORATE HUMAN RESOURCES COORDINATOR
Recent News
2025-12-10
2025-12-02
2025-11-24
Company data provided by crunchbase