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Rividium Inc · 13 hours ago

Technical Support Specialist

San Diego, CA

Full-time

Onsite

Entry, Mid Level

2+ years exp

RiVidium Inc. is seeking a Technical Support Specialist to support a U.S. Navy client by providing on-site helpdesk and technical support for current and future IT hardware and software configurations. The selected candidate will be responsible for troubleshooting technical issues, managing user accounts, and ensuring effective service delivery within the IT environment.

AnalyticsInformation TechnologySoftware

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provide Tier I/Tier II helpdesk support for domain users

Troubleshoot and remediate hardware, software, and network issues

Install, configure, and maintain IT hardware and software

Support electronic classroom deployment and technical setup

Perform account management activities (creation, modification, troubleshooting)

Monitor system performance and availability

Utilize and update trouble tickets within ServiceNow

Follow and contribute to Standard Operating Procedures (SOPs)

Deliver excellent customer service and technical communication

Support cybersecurity and incident management processes

Qualification

DoD 8140.3 / IAT Level ITechnical Support ExperienceServiceNow ITSMComputer NetworkingCybersecurity PrinciplesCustomer Service SkillsTrouble Ticket DocumentationSOP DevelopmentRemote Access TechnologiesSystem Administration Fundamentals