Patriot Disposal · 7 hours ago
Customer Service Member
Charles Town, WV
Full-time
Onsite
Entry Level
1+ years expApple Valley Waste is a rapidly growing regional waste management company serving the Mid-Atlantic region, committed to providing sustainable waste solutions and exceptional customer service. They are seeking a dedicated Customer Service Representative to manage customer inquiries, resolve issues, and ensure a positive experience for all clients.
RecyclingRentalResidentialWaste Management
Responsibilities
Respond promptly to customer inquiries via phone, email, and chat
Address and resolve customer complaints with empathy and professionalism
Process service requests and coordinate with internal teams to fulfill customer needs
Maintain accurate records of customer interactions and transactions
Provide information about AVW’s services, policies, and procedures
Identify opportunities to upsell additional services to existing customers
Follow up with customers to ensure satisfaction and gather feedback
Collaborate with other departments to resolve complex customer issues
Process Payments
Qualification
Required
High school diploma or equivalent
1–2 years of customer service experience, preferably in a call center or service-oriented environment
Strong communication skills, both verbal and written
Ability to handle stressful situations and resolve conflicts effectively
Proficiency in Microsoft Office Suite and CRM software
Detail-oriented with excellent organizational skills
Ability to work independently and as part of a team
Preferred
Knowledge of the waste management industry is a plus
Benefits
Health, dental, and vision insurance
401(k) with company match
Paid time off
Employee Discount: Free trash and recycling service
Company
Patriot Disposal
Patriot Disposal is a disposal service company that provides the community with waste removal services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jean Poague
Owner / CFO
Company data provided by crunchbase