Northland Controls · 15 hours ago
System Analyst - Rochester NY
Rochester New York - Pittsford, NY 14534
Full-time
Onsite
Senior Level
5+ years expNorthland Controls is seeking a well-qualified System Analyst, located in Rochester, NY. The System Analyst will be responsible for delivering outstanding service desk support to the assigned region, ensuring the smooth operation of physical security systems and associated technology.
Information TechnologySecurity
Responsibilities
Manage and triage service tickets from receipt through to resolution
Coordinate service queue management and ticket assignment
Provide first-line solutions where possible, escalating unresolved issues as required
Coordinate and support engineering visits and remote sign-off processes
Maintain and update as-built documentation and technical configurations
Manage spares stock and oversee ticket invoice reconciliation
Assist in the development and documentation of processes and procedures
Provide regular statistical reporting and support ad hoc data requests
Qualification
Required
Self-motivated, with the ability to work independently and manage multiple priorities
Minimum of 5 years' experience in a service desk or support role within the security industry
Experience supporting regional access control and CCTV systems
Strong background in troubleshooting and supporting security technologies including biometrics, key management, and alarm centers
Familiarity with Windows operating systems and Microsoft Office Suite
Basic understanding of IT networks, LAN/WAN, and cloud-based systems is highly desirable
Strong interpersonal and communication skills with the ability to engage at all levels
Strong written and verbal communication skills
Excellent problem-solving and organizational abilities
Ability to work independently and collaboratively within a team environment
Proficiency in Microsoft Office Suite
Must be authorized to work in the US or applicable region
Preferred
Certifications in access control or CCTV systems (e.g., Lenel OnGuard, Milestone) are preferred
Experience as an installer or service engineer is desirable
Professional security certifications (e.g., ASIS, CPP) are desirable but not required
Company
Northland Controls
Northland Controls is a security and investigations company providing security program management and access control solutions.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Henry Hoyne
Chief Technology Officer
Patricia Trapanese
Chief Financial Officer
Recent News
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