Metro Physical & Aquatic Therapy · 8 hours ago
Clinic Support Supervisor (Full Time)
Westerly, RI
Full-time
Onsite
Entry, Mid Level
$66K/yr - $66K/yr
1+ years expMetro Physical & Aquatic Therapy is a comprehensive multidisciplinary company offering various therapy services. The Clinic Support Supervisor will oversee administrative functions and ensure efficient operations across multiple clinics while providing support to staff and addressing patient concerns.
Hospital & Health Care
Responsibilities
Oversee, day-to-day administrative functions and general office duties for assigned Metro Clinics
Ensure the front desk and aides are staffed appropriately to support assigned clinics
Train and onboard staff on all systems and procedures
Disciplinary action for employees (FD, Aides)
Employee time cards approvals/monitoring, and PTO review, Call Outs and coverage plans to ensure office is appropriate staffed and operational
Collaborate with therapists and staff to ensure the best possible outcome for the office
Effectively communicate expectations of administrative procedures of the role
Ensuring staff is knowledgeable of and performing standard operating procedures
Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations
Point of contact for all clinic complaints, issues, customer service line items
“Face” of the clinic support team, for communications and clinic pulse checks and resolution
Internal customer service rep for all assigned office locations- staff, directors, therapists, aides, front desk, etc
Weekly visits and touchbases for 10+ clinics
Handle patient concerns and escalations
Performs other duties and assignments as required
Qualification
Required
High school diploma or GED is required
Proficiency in Google Suite is required
Strong communication skills and the ability to interact professionally with customers, co-workers, and management, while calmly and effectively resolving client concerns
Ability to work effectively within a team environment
Excellent interpersonal skills and the ability to quickly adapt to new programs
Ability to successfully complete in-service training
Ability to observe, evaluate, and record patients' conditions, reactions, and changes in physical condition
Ability to maintain a professional attitude and conduct in the welfare of patients
Strong record-keeping and report-writing skills
Ability to use logic and problem-solving skills to resolve issues
Ability to work independently under tight deadlines in a rapidly changing environment
Excellent time management and organizational skills
Preferred
One (1) year of medical office experience preferred, with familiarity in EMR systems a plus
One year of experience in a customer service-oriented role is strongly preferred
Benefits
401(k) plan with company matching options
Generous Paid Time Off
A rich benefits package, including medical, dental, life and long-term disability insurance
Progressive Leadership Development Programs
New York's 529 College Savings Program
Employee Perks: discounted rates for entertainment, travel, fitness, insurance plans, etc. through our partnership with Plum Benefits
FSA Plans- pre tax savings plans to pay for unreimbursed medical and dental expenses, travel to & from work
Company Events- Annual Family Field Day, Leadership Retreats, and Holiday Awards Celebration
Company
Metro Physical & Aquatic Therapy
Metro Physical & Aquatic Therapy is the #1 choice for rehabilitative services in Long Island.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
John Scalamandre
Metro Physical and Aquatic Therapy Chief Operating Officer
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