Usherwood Office Technology ยท 14 hours ago
Client Services Specialist
Syracuse, NY
Full-time
Onsite
Entry Level
1+ years expUsherwood Office Technology is a family-owned business delivering innovative office technology solutions. They are seeking a Client Services Specialist to ensure client satisfaction by addressing inquiries and resolving issues while providing best-in-class client support.
Information Technology
Responsibilities
Answer inbound inquiries via phone and email
Analyze and track supply orders, assist with procuring supplies to meet demand, and process orders
Dispatch field service technicians as necessary to repair devices via inbound request from clients and third-party vendors
Review of inbound communication, service tickets, supply orders and statuses
Verify client contact information and ensure any invoice charges are accurate and sent via email or USPS to the appropriate contact
Document client communication into ticketing system
Process supply order replenishment and other supply order via internal warehouse stock or third-party vendors
Analyze all supply requests before making decision on whether to ship or not
Generate reports using Excel
Qualification
Required
High school diploma required
Minimum one year experience in a client service work environment
Knowledge of MAC/PC hardware and operating systems, Mobile devices, and printers/scanners
Ability to prioritize and multitask assigned issues in a fast-paced work environment
Proactive attitude of client service and integrity
Knowledge of Microsoft Office and ticketing system applications
Demonstrated problem troubleshooting, root cause and resolution skills
Ability to work in a team environment with effective communication
Preferred
One year experience in a call center environment
Benefits
Excellent benefit offerings including: medical, dental, vision, and supplemental insurance
Company paid life insurance and long-term disability insurance
20 days of paid time off
401(k) plan with matching company contribution
Annual company store allowance
Enrollment into bonus opportunity program
Company
Usherwood Office Technology
Usherwood Office Technology is an information technology company specializing in printers and copiers.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Andrew Flamik
Chief Financial Officer
Recent News
Central New York Business Journal
2025-06-19
Central New York Business Journal
2024-11-11
Business Journals
2022-12-09
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