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Performant Healthcare, Inc. · 13 hours ago

Government Programs Director

United States

Full-time

Remote

Senior Level, Lead/Staff

$140K/yr - $160K/yr

8+ years exp

Performant Healthcare, Inc. is a leading healthcare intelligence company specializing in payment solutions. The Government Programs Director is responsible for managing client relationships, overseeing project delivery, and ensuring customer satisfaction while also supporting sales efforts to expand services.

AnalyticsCustomer ServiceFinancial Services

Responsibilities

Build relational network within assigned accounts

Leads cross functional implementation teams

May mentor and train other Government Programs staff

Leverage relational network within assigned accounts to identify opportunities to expand Performant’s services footprint

Partner with sales executives to scope opportunity and develop sales discussions with the clients

Supports building definition of offerings for potential accounts as well as assigned account base

Shared responsibility for account financial growth targets

Conducts feasibility analysis as part of the sales and contracting process

Builds forecasting and growth plans for assigned accounts

Develops implementation strategy, plan and resource requirements for new accounts or projects

Establishes metrics, process flow, roles & responsibilities, timelines, budgets, and requirements for project go-live

Ensure appropriate alignment of resources and efficiencies to protect and grow margins while delivering value to the customer

Responsible for delivery of results according to scope of existing contract

Identifies opportunities for increased efficiencies to processes, systems and tools used in delivering client services

Understands customer needs and appropriately manages customer expectations

Conducts compliance reviews and takes initiative for recommendation and action to mitigate risks

Review and input to reporting and analytics for assigned accounts

Leverage analytics to identify efficiency opportunities, mitigate potential risks or issues, monitor service delivery activity, and provide status reports

Handles escalated problem solving and issue resolution

Has accountability for resolution of complex or escalated billing issues

Monitor overall account health and client satisfaction

Direct and supervise work of small direct and expanded cross-functional account support team

Sets clear expectations aligned with company and account strategy

Provides coaching, feedback and holds accountability for results and behaviors

Serves as positive role model and leads by example in alignment with company mission, vision, and values

Participate in developing a program management process based on project and client services best business practices and procedures

Develop and ensure quality delivery of Client Training curriculums

Development, adoption and maintenance of Issue Escalation procedures

Participates in vendor selection and management

Qualification

Healthcare managementClient relationship managementProject managementAnalytical skillsSales strategy developmentCross-functional team leadershipCoachingCommunication skillsProblem-solving skillsMentoringInterpersonal skillsAttention to detail

Required

Minimum 8-10 years senior professional level experience in corporate or healthcare management environment, including experience working with Government clients

Minimum 5-7 years of experience in corporate or healthcare management environment with direct management responsibility for teams of 5 or more

Minimum of 5 years of experience leading and directing large cross functional project teams

Bachelor's degree in business, finance, management, or related field