Kelly · 21 hours ago
Senior Customer Service Coordinator - Hybrid
Somerset, NJ
Full-time
Hybrid
Mid, Senior Level
$28.85/hr - $28.85/hr
4+ years expKelly, in partnership with Johnson and Johnson, is seeking a Senior Customer Service Coordinator in Somerset, NJ, for an 18-month hybrid assignment. The role involves managing order processing, ensuring regulatory compliance, and collaborating with various teams to improve business operations.
OutsourcingProfessional Services
Responsibilities
Specialized Order Processing: Manage sophisticated order processing, including coordination of shipments and deliveries, fulfillment of controlled substance orders, and handling cases through multiple channels (phone, email, fax)
Regulatory Compliance: Maintain thorough records and uphold rigorous compliance with guidelines set by GMP, SOX, DEA, FDA, PWC, and safety/environmental authorities
Investigative Support: Validate, enter, balance, and edit specialty orders while applying policies, procedures, and regulatory knowledge
Process Improvement: Handle requests for deviations; collaborate with team members to support business improvements and lean initiatives
Cross-Functional Collaboration: Serve as a subject matter expert and go-to partner for our Sales & Marketing, E-Commerce, and Finance teams. Champion programs that benefit our environment and communities
Qualification
Required
High school diploma or GED required
Minimum 4 years' customer service experience, ideally with multitasking and handling competing priorities
SAP knowledge (Atlas or ROTC) is required
Proven background supporting customer service via phone calls and multi-media inquiries (email, fax, electronic system)
Outstanding oral and written communication, organizational, and investigative skills
Demonstrated team collaboration and strong interpersonal abilities
Experience using MS Office, ERP systems, and related business software
Ability to work independently and maintain high standards of quality, compliance, and accountability
Preferred
Bachelor's degree preferred
Knowledge or certification in Lean methodologies is a plus
Benefits
Medical
Dental
Vision
Telemedicine
Term life
Whole life
Accident insurance
Critical illness
A legal plan
Short-term disability
Retirement savings plan
Service bonus
Holiday pay plans
Transit spending account
Paid sick leave
Company
Kelly
We’ve been helping organizations find the people they need longer than any other company in the world.
10001+ employees
H1B Sponsorship
Kelly has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (85)
2024 (76)
2023 (59)
2022 (74)
2021 (81)
2020 (65)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Chris Layden
Chief Executive Officer
N
Nicholas Zuhlke
Vice President, Controller, and Chief Accounting Officer
Recent News
Kelly Services, Inc.
2025-11-08
2025-11-08
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