Bankers Surety · 14 hours ago
Benefits Specialist
DecisionHR , St. Petersburg, FL, US
Full-time
Onsite
Entry, Mid Level
2+ years expDecisionHR is a Professional Employer Organization (PEO) located in St Petersburg, FL, providing industry-leading human resource solutions. The Benefits Specialist role involves delivering superior customer service support regarding benefits, assisting with Open Enrollment and member inquiries, and managing benefits plan administration.
Financial ServicesInformation TechnologySecurity
Responsibilities
Provide excellent customer service to clients, employees, and field partners via calls, faxes, and emails
Provide support for new client enrollment in DHR benefit programs
Answers certain incoming phone calls for the benefits department about health plans and providers
Can perform large data entry and reconciliation projects within reasonable timeframes and with high levels of accuracy
Reacts within specified time frames to all inquiries and maintains superior client relationships
Provides ongoing support for clients enrolled in DHR benefit programs
Researches and resolves basic product and service issues from the field, clients, and their employees to maintain accurate and timely responses
Documents information to track interactions and the resolution of issues
Guides clients and their employees regarding product offerings, including setup and use of Health & Benefits online portals to ensure optimal client retention
Performs data input and maintains strong prioritization and organizational skills, and professional communications in all interactions
Interact with carriers and vendors to resolve customer needs
Participates in special projects as needed
Proactively strives to solve client issues that are benefit-related and seeks assistance when the solution isn’t easily obtained
Comprehensive understanding of the Affordable Care Act (ACA) with hands-on experience reading and interpreting ACA eligibility reports and ensuring compliance with ACA requirements
Qualification
Required
Familiarity with Health and Benefits administration, either through education or work experience
2-5 years minimum work experience
Microsoft Office proficiency, including PowerPoint
H.S. Diploma is required or equivalent
Experience in Customer Service and/or Employee Benefits
Preferred
PEO experience preferred
Bachelor's degree preferred
Adobe Pro knowledge preferred
At least two years of ACA administration
Company
Bankers Surety
Florida based financial security company.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase