Kelly · 9 hours ago
Customer Service Rep
Santa Clara, CA
Full-time
Onsite
Entry Level
$22/hr - $22/hr
1+ years expKelly Services is seeking a Customer Service Representative to support a leading healthcare organization. In this role, you will handle patient and referral inquiries, resolve issues related to orders, and ensure high-quality service across multiple communication channels.
OutsourcingProfessional Services
Responsibilities
Manage a high volume of inbound/outbound calls, emails, faxes, chats, texts, and web inquiries
Receive and process orders for durable medical equipment and healthcare services
Provide accurate updates regarding new orders, resupplies, pickups, and exchanges
Deliver professional, compassionate, and timely customer support to patients, caregivers, and referrals
Troubleshoot equipment concerns and coordinate corrective actions as needed
Resolve patient/referral complaints with urgency and identify effective solutions
Follow all compliance standards, policies, and quality guidelines for every interaction
Maintain documentation accuracy and adhere to best practices
Perform additional duties as assigned
Qualification
Required
High School Diploma or GED
Strong problem-solving and solution-identification skills
Excellent verbal and written communication abilities
Active listening skills with the ability to paraphrase and summarize clearly
High level of personal accountability and emotional intelligence
Reliable time management and organizational skills
Computer: Basic Windows proficiency
Preferred
1–3 years of call center experience
1–3 years of healthcare or health insurance customer service experience
Benefits
Medical
Dental
Vision
Telemedicine
Term life
Whole life
Accident insurance
Critical illness
A legal plan
Short-term disability
Retirement savings plan
Service bonus
Holiday pay plans (earn up to eight paid holidays per benefit year)
Transit spending account
Paid sick leave under the applicable state or local plan
Company
Kelly
We’ve been helping organizations find the people they need longer than any other company in the world.
10001+ employees
H1B Sponsorship
Kelly has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (64)
2024 (78)
2023 (70)
2022 (75)
2021 (81)
2020 (65)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Chris Layden
Chief Executive Officer
N
Nicholas Zuhlke
Vice President, Controller, and Chief Accounting Officer
Recent News
Kelly Services, Inc.
2025-11-08
2025-11-08
Company data provided by crunchbase