CBIZ ยท 14 hours ago
Field Service Technician | Network Solutions
Watertown, SD
Full-time
Hybrid
Entry, Mid Level
2+ years expCBIZ Inc. is a leading professional services advisor to middle market businesses and organizations nationwide. The Field Service Technician role involves supporting branch offices by installing, upgrading, and maintaining network connectivity and site infrastructure, while ensuring compliance with SLAs and providing technical support to clients.
Bookkeeping and PayrollManagement ConsultingProfessional ServicesSmall and Medium Businesses
Responsibilities
Work independently to efficiently and effectively complete. maintenance, project, and IMAC calls within deadlines
Provide backup coverage for neighboring service areas when needed
Monitor and manage the ticket queue, assuming ownership of tickets in assigned area and following up to resolution in accordance with SLAs
Schedule ETA (Estimated Time of Arrival) commitments in alignment with client preferences, ensuring safe and timely arrival
Perform ticket updates, including entering relevant dates, times, resolution codes, hardware usage, and other pertinent details
Maintain compliance with Asset Management duties, including timely asset transactions, proper equipment packaging, and up-to-date shipping logs
Provide timely technical support to clients with minimal disruption to their daily operations
Maintain a current inventory of required parts and tools, ensuring they are readily available for client visits
Stay familiar with documentation, and tools necessary for on-site and remote repairs
Schedule and have maintenance completed for company vehicles per manufacturer and CBIZ Network Solutions specifications
Troubleshoot, repair, and upgrade voice, data, and AV hardware, including network equipment, desktop terminals, monitors, printers, telephony devices, and cabling
Operate a company vehicle for transportation to and from work assignments
Deliver excellent customer service, fostering trust and confidence in your technical expertise
Participate in additional projects and related work as needed
Carry and respond to a company-issued cellphone for on-call support as required
Qualification
Required
Associate's degree from accredited college or technical school OR two or more years IT and/or field service experience
Able to use all related computer hardware and software
Able to use job related tools
Able to safely use step ladder
Able to lift and/or move up to 100+ pounds of equipment
Possess a valid driver's license in the employee's state of residence, allowing legal operation of a company vehicle
Provide documentation verifying a minimum age of 21 to meet company car insurance requirements
Maintain residence in assigned territory
Preferred
Capable of reading and reviewing information on computer monitors for prolonged durations
Maintain reliable high-speed internet access for work-related tasks
Ensure a clean and safe environment for equipment repairs as needed
Reside within the assigned territory to meet operational requirements
Physically able to engage in extended periods of walking, sitting, and standing as required
Perform physical activities such as bending, squatting, crawling, climbing, twisting, kneeling, and reaching at ground level and overhead
Ability to hold and grip objects securely for extended periods
Strong problem-solving abilities with keen attention to detail
Effective communication skills for both technical and non-technical audiences
Excellent time management and organizational skills to manage multiple tasks efficiently
Ability to work independently and collaboratively as part of a team
Physical ability to lift and transport equipment and perform tasks in various environments, including confined spaces
Company
CBIZ
CBIZ through its subsidiaries, provides professional business services primarily to small and medium-sized businesses, individuals,
10001+ employees
H1B Sponsorship
CBIZ has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
2022 (1)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
unknown2003-06-04Acquired
1995-05-05IPO
Leadership Team
Brad Lakhia
Senior Vice President & Chief Financial Officer
W
Ware H. Grove
SVP & CFO
Recent News
2025-12-18
2025-12-09
Company data provided by crunchbase