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Brookdale · 6 hours ago

Executive Director - Senior Living

Topeka, KS

Full-time

Onsite

Mid, Senior Level

3+ years exp

Brookdale is recognized as one of America's Greatest Workplaces for Diversity and is seeking an Executive Director for their Senior Living community. The role involves overseeing day-to-day operations, ensuring high-quality resident experiences, and driving financial performance while fostering an inclusive community culture.

Elder CareFacility ManagementHealth CareHospital

Responsibilities

Leads the day-to-day operations of a larger community of 60-65 units and two product lines or 65-175 units with up to two product lines

Is responsible for the community’s associate relations, resident and resident family engagement and connection, financial performance, and regulatory compliance

Creates and executes the business plan and develops the team to become a preferred senior living community in the market, while growing revenue and profitability in partnership with the district team

Works with sales to drive sales results

Creates an inclusive community culture that provides high quality resident experiences and care and engages residents, families, and associates

Responsible for all operations within the community, interacting with staff and residents, prospects, or their family members or representatives, as necessary

Develops and implements business plan to become a preferred senior living community in the local market and creates, analyzes, and executes annual operating and capital budgets; manages community performance against goals; sets plans to improve or maintain performance to Company service and financial standards

Builds and maintains strong working relationships with management team and encourages teamwork and collaboration; cultivates an inclusive community culture

Empowers department leaders to supervise, direct, and motivate staff and to proactively recognize and solve issues

Holds department leaders accountable for department performance

Provides assistance to leaders and staff as needed

Ensures community maintains appropriate staffing levels to meet the needs of residents and in accordance with applicable legal requirements

Supports department leaders to attract, develop, engage, and retain associates in accordance with Company policies

Responsible for recruiting and hiring high quality and engaged associates and ensuring they are appropriately trained and developed to meet the needs of residents

Reviews promotions, development plans, disciplinary actions, and termination decisions ensuring consistency in the selection and retention of quality associates

Analyzes trends and implements strategies to reduce turnover and increase retention

Builds high degree of resident satisfaction and retention

Is responsible for maintaining positive resident relations and is accessible and approachable to residents and their families

Is proactive in solving resident problems and resolving issues

Leads effort to leverage satisfied residents and families to grow community occupancy; executes renewal program with existing residents

Partners with Resident Council as necessary

Administers resident satisfaction and other surveys and works with department leaders and district team to create plan to address opportunities for improvement in resident satisfaction, experience, and engagement

For assisted living or memory care communities, ensures collaborative relationship with community clinical leader to ensure community’s care and services are appropriate to meet the needs of residents

Oversees resident services including the admission process, healthcare management, and maintenance of resident documentation to ensure high quality services and compliance with Company policy and applicable legal requirements

Empowers department leaders to demonstrate the same for their area

Ensures service plan reviews are conducted, consistent with applicable legal requirements, with appropriate clinical care team members and resident families to maintain the personal dignity of residents

Demonstrates a high degree of financial acumen as it relates to community operations

Analyzes, develops, and executes annual operating and capital budgets; works to meet or exceed budgeted revenue, profitability, and occupancy goals

Proactively creates plans to overcome unanticipated expenses or revenue shortfalls

Continually explores means of revenue enhancement and expense reduction, while meeting the needs of residents and adhering to Company policies and applicable regulations

Drives sales and marketing efforts in collaboration with the community sales leader to meet or exceed occupancy or revenue targets by developing new business, generating leads, and building strategic relationships

Engages with prospects who tour the community

Identifies trends and works with sales leader to implement approved sales and marketing activities and strategies to maximize revenue (RevPAR)

Identifies and builds positive relationships with local influencers and professionals to raise community profile

Becomes active in social and civic affairs of the local community that align with the Company’s mission

Represents the community and the Company to governmental agencies (as appropriate), professional organizations, community groups, and other appropriate public agencies and groups

Ensures buildings, grounds, and property are up to Company standards through the oversight of preventative maintenance systems and programs and frequent inspections that meet Company standards of excellence

Enforces current Company policies and procedures

Maintains applicable licenses in accordance with Company, Federal, State, and local requirements

Qualification

Operational leadershipFinancial acumenResident care managementAnalytic skillsSalesMarketingTeam managementMicrosoft softwareWritten communicationOral communicationProblem solvingDecision making

Required

Bachelor's Degree required

Minimum of three years related in operational leadership experience required

Must have a valid administrator license in states where required

Must have a valid driver's license and access to a private vehicle for business use

Uses strong analytic skills and an in-depth understanding of the organization and the business in order to handle arising problems and issues

Demonstrates leadership ability to be responsible for the overall direction, coordination, and evaluation of resident care, marketing, food service, housekeeping, and maintenance units

Carries out supervisory responsibilities, including managing department leaders, in accordance with the Company's policies and applicable laws

Has an advanced knowledge of the organization, industry, and a functional discipline

Extensive understanding of technical areas gained through experience and used to complete and/or oversee assignments

Excellent written and oral communications skills are essential

Ability to prioritize and effectively manage multiple tasks is essential

Ability to delegate assignments to the appropriate individuals based on their skills, roles, and interests

Success in driving results

Successfully demonstrates good judgment, strong problem solving, and decision making skills

Preferred

Familiarity with Microsoft software preferred

Benefits

Medical, Dental, Vision insurance

401(k)

Associate assistance program

Employee discounts

Referral program

Early access to earned wages for hourly associates (outside of CA)

Optional voluntary benefits including ID theft protection and pet insurance

Paid Time Off

Paid holidays

Company provided life insurance

Adoption benefit

Disability (short and long term)

Flexible Spending Accounts

Health Savings Account

Optional life and dependent life insurance

Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan

Tuition reimbursement

Company

Brookdale

Glassdoor3.4

Relationships are the heart of our culture. They help us create a sense of family among our residents, associates and patients. Integrity is our soul.

Founded in 1978

Brentwood, Tennessee, USA

10001+ employees