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NEOGOV · 8 hours ago

Records Management System and Payport/TPII Administrator

Statewide, CO

Full-time

Hybrid

Senior Level

$59K/yr - $72K/yr

6+ years exp

NEOGOV is part of the State of Colorado's Department of Public Safety, dedicated to safeguarding lives and providing public safety services. The Records Management System and Payport/TPII Administrator will manage and support the cloud-based Records Management System and PayPort Program, providing technical assistance and training to users while ensuring system integrity and functionality.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

U.S. Citizen Only

Responsibilities

Position performs administration and maintenance activities for Salesforce Records Management System (RMS) and connected applications

Performs routine and recurring administrative and maintenance and troubleshooting tasks including system updates, application configuration, data object and field changes, data maintenance, system security, user or application license management, user role or permission level management, and user access management

Creates, maintains, and troubleshoots API and other system-to-system connections, automation, and externally facing portals or pages

Creates, maintains, and troubleshoots templates for items such as email distributions and generated documents like certifications, permits, and invoices as required for Division operations

Prioritizes and triages resolution of issues with RMS applications and devices used to access them raised by Division stakeholders

Remains informed of all upcoming RMS application releases, communicates their potential impact, and orchestrates change activities while ensuring minimal interruption to Division or external stakeholders

Maintains PayPort security, controls Division staff access to the system, creates and edits items, assigns a price to items, deactivates or removes items, creates and edits users (staff), resets passwords, and deactivates or removes users

Pulls audit reports from TPEII and reconciles those reports with PayPort manager reports, identifying any payments that were directed to the wrong state account and notifying EDO Accounting that the transaction needs correcting

Identifies areas where manually taken steps may be automated or stopped without disrupting operations and proposes solutions to stakeholders

Establishes and follows standard operating practices to provide consistency and ease of use for individuals working within or managing the RMS applications

Creates policies and procedures required for the continued operation of the RMS applications

Receives business requirements and modification requests based upon rules changes or Division needs and updates systems involved to meet new standards

Offers in person, virtual, recorded, or written troubleshooting assistance and training to internal and external RMS application stakeholders

Plans and leads RMS stakeholder meetings as a subject matter expert to gather details about issues and system errors that require troubleshooting or requirements for new system functionalities, translates business terminology into technical action plans and manages plans to completion

Tailors communications about troubleshooting, training, and support to the audience receiving them, differentiating between stakeholder technical knowledge levels

Provides support as a main point of contact and coordinates with users, the Data and Analytics Unit Supervisor, CDPS staff members, Governor’s Office of Information Technology (OIT) staff members, and vendors to troubleshoot and solve complex functionality problems

Provides technical summaries to RMS stakeholders and performs root cause analysis activities as required to ensure RMS application issues are permanently resolved

Receives business requirements and modification requests based upon rules changes or Division needs and updates systems involved to meet new standards

Provides subject matter expert expertise in identifying data records, extracting them, and providing resulting metrics or other products to stakeholders as needs are shared for the continuation or improvement of Division operations

Proposes data changes that will result in better outcomes for Division stakeholders based on subject matter expertise or advisements from external partners

Position may be asked to perform other duties to meet the goals of DFPC

Qualification

SalesforceRecords Management SystemSystem AdministrationData AnalysisAPI ManagementTechnical SupportUser TrainingTroubleshootingCollaboration

Required

Six (6) years of relevant experience as a System Administrator, IT Administrator, Records Management System Administrator, Systems Analyst or other similar position

A combination of related education and/or relevant experience as a System Administrator, IT Administrator, Records Management System Administrator, Systems Analyst or other similar position equal to six (6) years

Must be a Colorado resident at the time of application

Requires successful completion of a background investigation that includes a polygraph exam, a fingerprint based criminal history search, and reference checking

Preferred

Preferred certification in the following applications: Salesforce, FormAssembly, Box, NetExam, S-Docs, and Improved Apps

Knowledge of relational databases, marketing communication platforms, data surveying forms and tools, file storage systems, document generation systems, and other records management platform capabilities shall be required

Benefits

Medical and dental options are available for permanent employees and their dependents.

We also offer short and long-term disability coverage, and life insurance that includes legal resources and discounts.

Eligible employees receive Basic Life and AD&D insurance equal to their annual earnings subject to a minimum benefit of $50,000 and a maximum of $250,000.

Basic Life and AD&D are provided by the State of Colorado at no cost to employees.

The State of Colorado's Wellness Program, State of Health, is a no-cost, year-long program that supports an employee’s health and wellness goals.

This program offers personalized health coaching, skill groups and more.

Participants can earn a $20 per month health insurance premium discount.

Through BenefitHub, State of Colorado employees have access to discounts, promotions and special programs from hundreds of retailers, restaurants, travel and entertainment venues throughout Colorado and across the country.

State contribution into a Health Savings Account when enrolled in a High Deductible Health Plan.

Eligible employees have access to medical leave under the Family Medical Leave Act (FMLA) and the State of Colorado Family and Medical Leave Insurance Program (FAMLI).

Eligibility for hybrid or other flexible work arrangements based on the nature of the role.

We offer excellent retirement benefits including mandatory PERA Defined Benefit Plan or PERA Defined Contribution Plan, plus optional 401K and 457 plans.

We provide generous time off including 11 paid holidays annually and accrued annual and sick leave and four annual wellness days.

The Employee Assistance Program (C-SEAP) is available in every region of the state.

Tuition reimbursement and reduced college tuition at CSU Global and DeVry University.

We offer Credit Union of Colorado membership eligibility.