NEOGOV · 14 hours ago
Oracle Health EHR Clinical Workflows Manager (Technology Services Administrator)
Orange County
Full-time
Onsite
Mid, Senior Level
$116K/yr - $161K/yr
4+ years expNEOGOV is a dynamic organization under the County of Orange, dedicated to promoting optimal health within the community. They are seeking an Oracle Health EHR Clinical Workflows Manager who will lead the design and support of EHR clinical workflows, ensuring compliance and alignment with health programs. The role involves supervising IT professionals, collaborating with various teams, and optimizing clinical documentation processes.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Direct, build, oversee and approve the configuration of EHR documentation templates using PowerForms, PowerPlans, dynamic documentation, mPages, Cerner Command Language (CCL), and task lists to support evidence-based and policy-aligned workflows
Oversee the resolution of system access issues, form errors, documentation gaps, and data entry inconsistencies related to clinical workflows
Lead efforts with related program and HCA IT teams to analyze clinical practices across behavioral and public health programs and map them into optimized, standardized EHR workflows
Collaborate with reporting and analytics teams to ensure forms and documentation fields are structured to support quality metrics, grant reporting, encounter validation, and operational dashboards
Serve as a liaison between frontline behavioral and public health clinicians, program liaison teams, and IT teams to translate clinical needs into system requirements
Stay informed on state-level IT and care transformation efforts (e.g., BH-CONNECT, Whole Person Care, Population Health Management) and ensure readiness to align Oracle Health EHR capabilities accordingly
Supervise, mentor and guide a team of developers, analysts, database administrators and report writers who handle Oracle Health-based modules, and managing related support, ticket triage, configuration requests, reporting, database management, workflow support, and operational troubleshooting
Guide team members to stay current with Oracle Health updates, public and behavioral health standards (e.g., Patient Health Questionnaire-9 (PHQ-9), Child and Adolescent Needs and Strengths (CANS) and Adult Needs and Strengths Assessment (ANSA), CalAIM, Managed Care, Fee-for-Service (FFS), BH-Connect, etc.), and clinical IT best practices
Working collaboratively with the program teams, managing the lifecycle of documentation templates, including updates based on regulatory changes, clinician feedback, and usability testing
Ensuring that workflows and data capture align with local, state, and federal initiatives and compliance-based reporting needs (e.g., BHSA, Medi-Cal, 42 CFR Part 2, CalREDIE, CalAIM, Managed Care and FFS models of billing, etc.)
Ensuring workflows are compliant with HIPAA and sensitive data protections specific to behavioral and public health
Embedding tools to support clinical outcomes tracking (e.g., PHQ-9, GAD-7, CANS) and ensuring data flows support evaluation and service planning
Maintaining accurate and auditable records of clinical build changes and system configuration rationales using internal repository tools such as GitHub
Working closely with the program liaison teams, ensuring that clinicians have access to intuitive, non-duplicative workflows that support meaningful documentation while minimizing burnout and inefficiencies
Coordinating testing of Oracle Health upgrades or build changes affecting documentation, referrals, assessments, or care plans
Ensuring that all clinical workflows and related rules and logic are documented in standard operating procedures (SOPs) and knowledgebase articles for internal support and end user reference
Working with program training staff to ensure updates to workflows are effectively rolled out and supported
Supervising, mentoring and guiding a team of developers, analysts, database administrators and report writers
Aligning the team's resources to support clinical workflow priorities, user requests, system issues, and enhancement projects
Ensuring efficient triaging, prioritization, and resolution of workflow-related tickets, build changes, and break and fix items
Leading or contributing to projects to help improve and optimize the system to continually better serve business needs and use of the system
Working with internal HCA IT and stakeholder teams to appropriately manage, expand and optimize the build and use of data warehouses to support business needs
Representing the clinical IT team on documentation governance committees, quality improvement groups, and cross-departmental initiatives
Developing and delivering effective written and verbal communication with stakeholders
Building rapport and negotiating with vendors and department staff to address and mitigate complex performance challenges
Communicating and presenting technical information and materials to diverse audiences of users of varying levels of expertise
Qualification
Required
At least four (4) years of professional information technology programs and project operations experience related to optimizing clinical EHR informatics and workflows
Three (3) years of professional information technology programs and project operations experience related to optimizing clinical EHR informatics and workflows, AND a bachelor's degree in computer science, information technology, or related field
Two (2) years of professional information technology programs and project operations experience related to optimizing clinical EHR informatics and workflows, AND a master's degree or higher in computer science, information technology, or related field
Possess vision sufficient to read standard text and a computer monitor and to drive a vehicle; speak and hear well enough to communicate clearly and understandably in person to individuals and groups and over the telephone; possess body mobility to stand, sit, walk, stoop and bend routinely to perform daily tasks and to access a standard office environment; possess manual dexterity sufficient to use hands, arms and shoulders repetitively to operate a keyboard, utilize office equipment and to write and drive; use a County approved means of transportation
Possess the ability to independently reason logically to analyze data, reach conclusions and make recommendations; possess the ability to remain calm and appropriately focused in rapidly changing and difficult situations involving conflict, complex issues, controversy and diverse stakeholder groups and interests; possess the ability to deal calmly and effectively with emotional interactions
Function effectively in a standard office environment
Benefits
Retirement: Benefits are provided through the Orange County Employees' Retirement System (OCERS).
Paid Leave: Twelve holidays per year plus sick and vacation time
Health & Dependent Care Reimbursement Accounts
Dental Insurance: County pays 100% of employee and dependent premiums
Paid Life Insurance: $100,000 life insurance policy
Paid Accidental & Death and Dismemberment Insurance: $100,000 AD&D insurance policy
Paid Short & Long Term Disability insurance programs
457 Defined Contribution Program
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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