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Vertafore · 2 weeks ago

Accounts Receivable Support and Collections Specialist

Denver, CO

Full-time

Hybrid

Entry Level

$21.64/hr - $21.64/hr

1+ years exp

Vertafore is a leading technology company advancing the insurance industry with innovative software solutions. The AR Support and Collections Specialist is responsible for managing customer billing and collection queries, reducing outstanding balances, and providing exceptional customer service.

Business DevelopmentInformation TechnologySoftware

No H1B

Responsibilities

Answer billing related questions via inbound phone calls and email queues

Provide clear and concise documentation regarding customer problems and resolution

Troubleshoot and review customer issues and drive to resolution where possible

Review payment options and invoices with internal and external customers

Collect on past due accounts via outbound calls and emails

Resolve customer disputes and inquiries

Provide clear and concise documentation regarding customer problems and resolution

Troubleshoot and review customer issues and drive to resolution where possible

Review payment options and invoices with internal and external customers

Provide a best effort to answer or resolve a customer query or issue on the first contact

Provide clear and concise documentation on customer reported issues, and subsequent resolution

Responsible for escalation of unresolved issues to AR Billing Services as required via Salesforce case

Responsible for providing payment options to customers when needed

Provide invoices/invoicing information to both external and internal customers

Create, own, and resolve AR cases in Salesforce, escalating when needed

Enable customers to sign up for our MyVertafore payment portal

Complete other duties as assigned by manager

Research customer contract terms and process customer reduction and decommission cases

Qualification

Accounts billing experienceCollections experienceSalesforceMS ExcelAnalytical skillsTyping skillsCommunication skillsDetail-orientedProblem-solving skills