Apply on Employer Site

TekSynap · 6 hours ago

Tier I Help Desk Technician - (Night Shift)

United States

Full-time

Onsite

Entry Level

2+ years exp

TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. We are seeking a Tier I Help Desk Technician to join our team supporting NOAA SBITS, providing Tier 1 remote support for NOAA's CorpSrv users.

ComputerInformation ServicesInformation Technology

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provides remote phone, email and chat troubleshooting support for software, applications, desktop, network and mobile device issues, as well as customer requests

Record all information accurately in ServiceNow

Resolve issues using the Servicenow Knowledge Base, job aids, and various other resources

Escalate tickets in a timely manner to appropriate support teams by assigning the proper ticket priority and verifying the customer name, contact information, location, issue, device impacted, error message and attaching screenshots

Strong customer service and strong communication skills (both written and verbal)

Excellent interpersonal skills, especially the ability to listen and understand what is being described

Document, track, and monitor customer requests in ServiceNow to ensure a timely resolution

Must be able to work independently

Must be able to work independently, achieve productivity goals and report to work as scheduled

Must have strong attention to detail and a Can Do attitude