Brothers Plumbing Heating & Electric ยท 7 hours ago
Call Center Manager
Denver, CO
Full-time
Onsite
Mid, Senior LevelBrothers Plumbing, Heating & Electric is a locally owned company with over 45 years of service in the Denver community. They are seeking a Call Center Manager to lead their Client Care team, focusing on coaching, performance management, and enhancing customer experience.
Building MaintenanceHome ImprovementProfessional ServicesService Industry
Hiring Manager
Jamie Ready
Responsibilities
Coaches and mentors team members
Leads with empathy, professionalism, and clarity
Handles difficult conversations and team challenges confidently
Drives performance through coaching and accountability
Leading and developing the Client Care team
Monitoring call quality, KPIs, and booking performance
Listening to calls and providing actionable coaching
Supporting team members through emotional or high-pressure situations
Overseeing onboarding, training, and ongoing development
Stepping in for phone overflow or dispatch support when needed
Partnering with Operations and HR on hiring and performance
Improving processes, scripts, and department workflows
Qualification
Required
Experience leading a customer service or call-center-style team
Excellent communication and conflict-resolution skills
Calm under pressure, proactive, and organized
Passionate about people development and customer experience
A strong, emotionally intelligent leader
Preferred
ServiceTitan experience is a plus, but not required
Benefits
Paid time off and paid holidays
Leadership development and ongoing training
A supportive, people-focused culture
Long-term career growth
Company
Brothers Plumbing Heating & Electric
In 1980, Brothers Plumbing, Heating & Electric was founded in Denver, CO as a family owned and operated company.
Founded in 1980
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
John Hicks
COO Operations manager
Recent News
The Virginian-Pilot
2025-11-04
Company data provided by crunchbase