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WaFd Bank · 6 hours ago

Customer Service Representative

Ely, NV

Full-time

Onsite

New Grad, Entry Level

$18/hr - $20.43/hr

WaFd Bank is a financial leader serving consumers and business clients across nine Western states, and they are seeking a Customer Service Representative. The role involves providing excellent customer service and performing banking transactions while adhering to federal regulations.

BankingFinanceFinancial Services

Responsibilities

Provide a positive first impression through friendly and courteous service while performing efficient and accurate banking transactions

Adhere to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations

Reflect the corporate values and ethics of WaFd Bank, including integrity, teamwork, ownership, simplicity, discipline, and service

Qualification

Customer serviceAttention to detailMicrosoft OfficeCommunication skillsBasic math skillsKeyboardingDigital channel skillsPersonable attitude

Required

A smile and great attitude

Highly developed sense of integrity and strong work ethic

Personable and outgoing; able to talk with clients and build rapport and relationships

Great attention to detail and providing accurate service

Technically savvy; able to use multiple computer systems and ability to adapt to change

Adhere to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations

Reflect the corporate values and ethics of WaFd Bank, including integrity, teamwork, ownership, simplicity, discipline, and service. In addition, they must be kind

High school diploma or approved equivalent

Basic math skills, 10-key and keyboarding

Proficient in standard Microsoft Office tools such as Excel, Word, Teams, and Outlook

Well-developed smart phone and digital channel skills

Must be organized and display excellent communication skills and a personable attitude

Previous work in retail, consumer service delivery, or client relations