Latitude Inc ยท 9 hours ago
Operations Watch Technician (Secret Cleared)- Swing Shift
Joint Base Andrews, MD
Full-time
Onsite
New Grad, Entry Level
$90K/yr - $110K/yrLatitude Inc is seeking an Operations Watch Technician to monitor and maintain network, server, and infrastructure environments within a 24/7 operations center. The role involves troubleshooting issues, responding to alerts, and ensuring system availability and performance.
Manufacturing
Responsibilities
Monitor network, server, and infrastructure systems using enterprise monitoring tools to detect performance issues, outages, and security events
Respond to system alerts, alarms, and incidents in accordance with established SLAs and escalation procedures
Perform initial triage and troubleshooting of network, server, and application issues to determine root cause and impact
Escalate incidents to Tier II/III engineers, vendors, or on-call staff as required, providing detailed documentation and diagnostics
Track, update, and resolve incidents and service requests using ITSM tools (e.g., ServiceNow, Remedy, Jira)
Monitor server health, including CPU, memory, disk utilization, backups, and system logs
Support basic network troubleshooting, including connectivity issues, routing, switching, firewall alerts, and VPN status
Execute standard operating procedures (SOPs) and runbooks during incidents and maintenance events
Communicate system status, outages, and resolution updates clearly to internal teams and stakeholders
Participate in shift handoffs, documenting open issues and operational status
Assist with routine maintenance, patching, and change management activities as directed
Maintain accurate operational documentation and contribute to process improvements
Qualification
Required
Strong understanding of network and server technologies
Experience monitoring, maintaining, and responding to alerts across network, server, and infrastructure environments
Ability to perform initial troubleshooting and escalate incidents appropriately
Experience with enterprise monitoring tools
Ability to respond to system alerts, alarms, and incidents in accordance with established SLAs and escalation procedures
Experience with ITSM tools (e.g., ServiceNow, Remedy, Jira)
Ability to monitor server health, including CPU, memory, disk utilization, backups, and system logs
Basic network troubleshooting skills, including connectivity issues, routing, switching, firewall alerts, and VPN status
Ability to execute standard operating procedures (SOPs) and runbooks during incidents and maintenance events
Strong communication skills to convey system status, outages, and resolution updates to internal teams and stakeholders
Ability to document open issues and operational status during shift handoffs
Experience assisting with routine maintenance, patching, and change management activities
Ability to maintain accurate operational documentation and contribute to process improvements
Company
Latitude Inc
Company Summary Latitude is a Human Resource Consulting Firm headquartered in Hanover, MD with an office in Winter Park, FL.
Founded in 1990
11-50 employees
H1B Sponsorship
Latitude Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (4)
Funding
Current Stage
Early StageCompany data provided by crunchbase