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BradyPLUS · 1 day ago

Account Coordinator

Grand Rapids, MI

Full-time

Onsite

Entry Level

2+ years exp

BradyPLUS is a leading national distributor of solutions for JanSan, Foodservice and Industrial Packaging. The Account Coordinator is responsible for providing customer service with a focus on growing sales and building efficiencies that will help reduce overall costs.

Packaging ServicesProfessional ServicesService Industry

Responsibilities

Provide support to Sales Consultants with order entry, advising them on status of orders and data entry to keep customer pricing current. Keep Sales Consultants abreast of customer contacts/issues

First point of contact for answering phones / phone coverage and letting vendors/customers into the facility

Work with Sales Consultants to keep data base of customer information current and accurate

Assist Sales Consultants with typing letters/correspondence, quotations, bids, proposals and other documentation for mailing, presentation to customers; or preparation of in-services/training, seminars and mailings

Keep Sales Consultants current with issues and continuously informed of decisions made. Crosstrain on other areas of the business to ensure the business runs smoothly during absences

Provide quality and professional customer service to customers on the phone and in the showroom. Continually promote add-on sales, seasonal items and system selling

Showroom sales, selling to the walk-in trade. This may also include assisting with showroom stock orders

Continual product and policy training in group settings/meetings, on-line, hands on and own personal research and education

Professional research and preparation of proposals, quotes, letters, bids, presentations, training needs, power point, Prezi, spreadsheets, products, literature, pricing, demonstrations, etc

Completes HR/OSHA training within guidelines provided

Keeping business related issues confidential; Embrace and promote the Company Mission, Vision and Core Values

Responsible for timely responses and utilization of the communication tools available, arrive to work on time and ready to work at the assigned time. Attends, participates and arrives on time to meetings when scheduled

Additional duties or special projects as assigned

Qualification

Customer serviceSales supportData entryMicrosoft WordMicrosoft ExcelERP systemsPowerPointPreziMathematical skillsReasoning abilityLanguage skills

Required

One-year certificate from college or technical school; or two years related experience and/or training; or equivalent combination of education and experience

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations

Ability to write reports, business correspondence, and procedure manuals

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and area

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization may exist

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Knowledge and experience in Windows, Word and Excel, ERP systems, and general data entry

Ability to adopt Industry Specific Software efficiently

Working knowledge of Power Point/Prezi, a plus

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear

The employee frequently is required to walk

The employee is occasionally required to stand; climb or balance; stoop, kneel, crouch, or crawl; and smell

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds with assistance

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus