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KJ Technology · 9 hours ago

Senior Support Engineer

United States

Contract

Remote

Senior Level

KJ Technology is dedicated to being the very best in IT Support Services in the Metro New York area. They are looking for a Senior Support Engineer who will respond to Level 2/3 service desk requests in a remote capacity and occasionally support internal and client-facing projects.

Information ServicesInformation TechnologySoftware

Responsibilities

Maintain strict compliance with organization and client specific security and data privacy requirements

Respond and resolve assigned reactive and proactive service requests; user-generated or auto-generated through monitoring infrastructure. Services to be delivered remotely as defined by management while owning every request to completion along with high client satisfaction

Perform standard changes related to moves, adds, changes, deletion (MACD) in accordance with documented standards, policies, and procedures

Provide timely and effective communication verbally and in writing to requestors, customers, leads, and management

Cross team collaboration with internal IT teams when needed

Achieve assigned goals, service levels and key performance indicators as assigned by management

Utilize and evolve KJ's IT Configuration Management Database and Knowledge Base systems to perform services

Qualification

Microsoft 365AzureActive DirectoryNetwork troubleshootingPowerShellEndpoint SecurityCloud virtualizationMobile Device ManagementRemote MonitoringCybersecurity principlesVerbal communicationWritten communication

Required

Excellent verbal and written English communication skills

Availability to work after hours and weekends on an as needed basis

Experience supporting IT requests and small projects typical for an IT service desk with a good deal of experience with the following technologies: Microsoft 365, Azure, PowerShell, Windows desktop OS, Windows Server, Active Directory

Cisco, Meraki and Ubiquiti Firewalls, Routers, Switches and Access Points, (CLI and GUI)

Endpoint Security (e.g. – SentinelOne, Blackpoint)

Cloud-based and on-premise virtualization (e.g. – Azure, Google, VMWare)

Various server and desktop-based cloud storage management platforms for backup and disaster recovery (e.g. – Veeam, Dropsuite, Datto)

Mobile Device Management

Single Sign-on (SAML, OAuth or similar)

Remote Monitoring and Management platforms (e.g. – Automate, Addigy, Auvik)

Advanced network troubleshooting skills such as DHCP, DNS, VLANs

Conscientious of cybersecurity principles such as authentication, phishing, encryption