Apply on Employer Site

CivicPlus · 22 hours ago

Revenue Systems Enablement Specialist

United States

Full-time

Remote

Entry, Mid Level

$62K/yr - $88K/yr

2+ years exp

CivicPlus is dedicated to innovation and collaboration, aiming to make a significant impact on local governments. The Revenue Systems Enablement Specialist will ensure effective use of internal software systems, bridging technology and operations, while collaborating with various teams to enhance productivity and system adoption.

GovTechInformation ServicesInformation TechnologySaaSWeb Development

No H1B

Responsibilities

Act as the primary liaison between end users and the Systems team to ensure internal software tools are used effectively and consistently

Develop and deliver training, documentation, and learning resources for new and existing features

Monitor system usage and adoption metrics to identify gaps or opportunities for improvement

Gather user feedback to guide enhancements, simplify workflows, and improve the end-user experience

Monitor and develop processes for AI Agent platforms for continued internal and external customer efficiency gains

Collaborate with department leaders to understand their processes and align system functionality with business goals

Translate business needs into clear system requirements for the technical team, ensuring enhancements address real operational challenges

Partner with IT and automation engineers to prioritize improvements, validate releases, and coordinate system rollouts

Support governance processes by reinforcing data hygiene standards and best practices across teams

Track vendor release notes (e.g., Salesforce, NetSuite, Microsoft) and proactively evaluate new features for potential business impact

Partner with technical teams to pilot, document, and launch new capabilities

Maintain awareness of system configurations and assist in communicating upcoming changes to stakeholders

Develop and execute change management plans for new system features or process updates

Lead cross-functional communication to ensure teams understand why changes are happening and how to adapt

Manage internal knowledge bases, FAQs, and enablement content to ensure information is current and accessible

Qualification

SalesforceERP platformsAI Agent platformsTraining developmentChange managementData-driven mindsetInterpersonal skillsCommunication skills

Preferred

2-3 years of experience in revenue operations, business systems, or CRM/ERP enablement

Strong understanding of Salesforce and ERP platforms (NetSuite or similar)

Demonstrated ability to translate technical processes into clear, user-friendly language

Experience with AI Agent platforms

Experience developing and delivering training, workshops, or documentation for system users

Excellent interpersonal and communication skills, with the ability to build trust across technical and non-technical teams

Data-driven mindset; comfortable using metrics to assess adoption and identify areas for improvement

Experience in SaaS or subscription-based business environments

Background in change management, enablement, or user adoption strategies

Ability to communicate clearly with diverse audiences across functions and seniority levels

Able to manage multiple initiatives with competing deadlines in a dynamic environment

Benefits

Comprehensive health insurance

Dental insurance

Vision insurance

Flexible Time Off

401(k) plan

And more

Company

CivicPlus

Glassdoor3.4

CivicPlus is the only government technology company exclusively committed to powering and empowering governments to efficiently operate, serve, and govern through the use of our innovative and integrated technology solutions purpose-built and supported by former municipal leaders and award-winning support teams.

Founded in 1998

Manhattan, Kansas, USA

501-1000 employees