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Akima · 11 hours ago

Incident Support Manager

Ashburn, VA

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

Akima is a federal IT contractor focused on supporting Alaska Native communities. The Incident Support Manager will oversee day-to-day operations of the organization's technology systems and lead incident management efforts to ensure efficient resolution of incidents.

ConstructionConsultingCyber SecurityInformation TechnologyLogisticsManagement ConsultingSupply Chain ManagementTechnical Support

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Contributes to the planning and maintenance of the organization's data technology operations, including computer hardware, software, and telecommunications

Participates in the evaluation, development, and recommendation of solutions specific to the entire organization as well as specific solutions for individual departments

Coordinates and schedules the transition from existing to new platforms and systems. Monitors the needs of the organization vis-a-vis the newest technology

Works with organizational leaders to develop technology plans, policies, and procedures in alignment with company goals and standards

In-depth understanding of the field's concepts and principles. Leads and directs the work of other employees and has full authority for personnel decisions

Supervision may be provided through a team of subordinate supervisors and/or managers

Administers departmental policies and procedures, evaluates results and performance, and assists with the development of new or modified budgets, strategic plans, or policies

Supports the restoration of network infrastructure, and service operation as quickly as possible to minimize the impact to business operations

Responsible for planning and coordinating all activities required to perform, monitor, and report on the incident remediation efforts

Responsible for communicating with the CBP Incident Manager and other GSs for all Incidents

Will act at the contract Point of Contract (POC) for all Major Incident support and coordination

Responsible for the effective implementation of the CBP Incident Management process and ensuring that incidents are managed and reported in accordance with the CBP Incident Management process

Is the representative for the first stage of escalation for Incidents

Responsible for managing Tier 1 and Tier 2 incident responses

Responsible for ensuring that all incidents are properly resolved and closed

Responsible for providing recommendations to the CBP Incident Manager for the on-going improvement of the Incident Management Process

Qualification

ITIL v3CCNACCNPCIMNetworking experienceEnterprise monitoring systemsNetworking conceptsProject managementLeadership abilitiesBachelor's degreeSecurityCompliance knowledge

Required

Applicants must have the ability to obtain a CBP Background Investigation/clearance - required for consideration. Some billets may require DoD Secret or Top Secret access

Relevant certifications such as ITIL v3, CCNA, CCNP, CIM

Bachelor's degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications

A minimum of ten (10) Plus years of senior level networking experience administering enterprise infrastructures in large complex enterprises

Working knowledge of networking concepts, infrastructure, and equipment (e.g. routers, switches, firewalls, and load balancers)

Experience implementing and administering an enterprise-wide monitoring system for servers, networking devices, and applications

Showcase leadership abilities by managing projects and teams

Be proficient in project management and have knowledge of security and compliance issues