IT Technician II jobs in United States
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Intelligent Technical Solutions · 5 hours ago

IT Technician II

positionSan Francisco, CA
timeFull-time
remoteHybrid
seniorityEntry, Mid Level
money$31.31/hr - $35.97/hr
date2+ years exp

Intelligent Technical Solutions is a dynamic and growing company, looking for a Technician II. In this role, you'll provide onsite and remote IT support, ensuring clients receive top-notch technical assistance while handling a range of tasks from system updates to troubleshooting.

ConsultingInformation TechnologySoftware
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Growth Opportunities
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H1B Sponsor Likelynote
Hiring Manager
Mikee Lianne De Torres
linkedin

Responsibilities

This role is expected to be able to resolve the following technical issues with little or no assistance:
Workstation operating system issues of any kind
Printer issues of any kind
Standard business application (Office, etc.) issues of any kind
Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance
Basic server issues
Basic networking issues
Answer incoming Quick Fix calls from clients
Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations

Qualification

Windows troubleshootingMac OS troubleshootingApplication troubleshootingPC deployments/imagingUser profile managementBasic networking knowledgeOffice 365 supportCustomer service skillsMSPsActive IT CertificationsDetail-oriented mindset

Required

Willing to work full-time on-site, either at the company office or client locations as required
Experience with Windows and Mac OS troubleshooting
Minimum two years in Helpdesk support or a similar role
Skilled in application troubleshooting, PC deployments/imaging, and user profile management
Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting
Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications
Valid driver's license, vehicle insurance, and access to a vehicle for client visits

Preferred

Experience with Managed Service Providers (MSPs) is highly desirable
Active IT Certifications are preferred

Benefits

Medical Insurance Plan
Dental & Vision
Life Insurance
Disability Coverage
Paid Time Off (starts at 15 days per year)
Maternity/Paternity Leave
Paid US Holiday
Retirement Plan
Salary Advancement/Loan
Health & Wellness Program
Company-paid training and certification
Supplemental Life Insurance (Employee-paid)
Supplemental Health Plans (Employee-paid)

Company

Intelligent Technical Solutions

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Intelligent Technical Solutions has been helping small businesses in the Las Vegas, Phoenix.
dateFounded in 2003
location
San Francisco, California, USA
people-size201-500 employees
web-link
https://www.itsasap.com/

H1B Sponsorship

Intelligent Technical Solutions has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2020 (1)

Funding

Current Stage
Growth Stage
Total Funding
unknown
2022-07-19Acquired

Leadership Team

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Tom Andrulis
Chief Executive Officer
linkedin

Recent News

PRLog
Intelligent Technical Solutions Named to CRN's 2025 Fast Growth 150, Ranking No. 30
2025-09-23
ChannelE2E
ITS’s Unique M&A Strategy: Empathy and Integration in the MSP Landscape
2024-11-12
PR Newswire
Intelligent Technical Solutions Partners with Afineol IT Consulting
2024-11-05
Company data provided by crunchbase