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Akima · 9 hours ago

Wireless Network Operations Center Lead

Orlando, FL

Full-time

Onsite

Senior Level

5+ years exp

Akima Global Logistics (AGL) is looking for a Wireless Network Operation Center Lead to work in Orlando, FL. The role involves analyzing and administering the technical architecture of Local Area Networks and Wide Area Networks, along with coordinating various operational responsibilities to support network systems.

ConstructionConsultingCyber SecurityInformation TechnologyLogisticsManagement ConsultingSupply Chain ManagementTechnical Support

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Researches, runs tests, evaluates, and recommends telecommunications and data network systems

Analyzes workload, including traffic and utilization trends

Interfaces with users, consultants, technical teams, and vendors for maximum guidance in determining the most appropriate type of hardware installation

Supports complex PCs and LAN/WAN networks throughout the organization

Tests and evaluates hardware and software to determine efficiency, reliability, and compatibility with existing system, using equipment such as computer terminal and modem

Analyzes test data and recommends hardware or software for purchase

Performs work under minimal supervision. Handles complex issues and problems and refers only the most complex issues to higher-level staff

Responsible for coordinating the scheduling for the WNOC group supporting Cellular Over the Horizon Enforcement Network (COTHEN) and Land Mobile Radio (LMR)

Serve as the lead point of contact (POC) for government and customers seeking technical assistance

Coordinate training for new contract staff and provide documentation for daily, weekly and monthly reports from the ticketing system and databases

Qualification

ITIL v3CompTIACCNANetwork fundamentalsNetwork monitoring toolsTicketing systemsAnalytical skillsProblem-solving skillsCommunication skills

Required

Applicants must have the ability to obtain a CBP Background Investigation/clearance - required for consideration. Some billets may require DoD Secret or Top-Secret access

Relevant certifications such as ITIL v3, CompTIA, CCNA

Bachelor's degree in related technical fields such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications

A minimum of five (5) years' relevant experience in Tier 1 support operations

Strong understanding of network fundamentals, including TCP/IP, routing protocols, network topology, and basic troubleshooting techniques

Hands-on experience with network monitoring tools and ticketing systems

Excellent problem-solving and analytical skills to identify and resolve network issues efficiently

Effective communication skills for interacting with customers, technical teams, and management