Maldonado-Burkett , LLP ยท 1 day ago
Traffic Customer Service & Data Entry Operator/ CHAMP Dispatcher
Thomaston, GA
Full-time
Onsite
New Grad, Entry Level
$17.80/hr - $17.80/hrMaldonado-Burkett, LLP is a Texas-based Engineering firm that has an immediate opening for a Traffic Customer Service & Data Entry Operator/CHAMP Dispatcher in Thomaston, GA. The role involves providing customer service and managing traffic incidents for the Georgia Department of Transportation, ensuring effective communication and operational awareness.
ConstructionElectronicsLighting
Responsibilities
Answer all calls that come into the 511GA system from the traveling public, regarding stalled vehicles, signals not working properly, debris in roadway, etc
Provide outstanding customer service when responding to customer calls
Work with GDOT personnel for all signal and maintenance-related issues on all state routes and Interstates within the 31 counties of the district
Detect and manage traffic incidents and reports of roadway maintenance needs from multiple sources by managing and directing calls to appropriate responding resources, such as CHAMP, local police, GSP (Georgia State Patrol), ATMC (Atlanta Traffic Management Center), and GDOT personnel
Ensure all roadway incidents are entered and managed in ATMC's NaviGAtor system and tracked accordingly
Maintain all construction events across the entire state of Georgia excluding the Metro Atlanta area
Perform record keeping, logging of the required information, equipment checks, data gathering, and updating of manuals and contact lists
Coordinating with in-field CHAMP Operators and/or GDOT personnel to assist with accidents, stalls, debris, vehicle fires, and other issues affecting the Interstate or Sate Routes
Maintain operational awareness of the location of all field CHAMP Operators assigned to that shift
Ensure that all radio communications are in compliance with Department and F.C.C. rules and regulations
Adhere to radio protocol and procedures; and use proper 10-codes
Detect and confirm scheduled or unscheduled traffic incidents and use available adjusted information to traffic signal schedules to account for changing roadway conditions
Disseminate pertinent traffic incident and traffic signal information to the public via Dynamic Message Signs, social media, email, and telephone communications
Obtain and report traffic incident status information to and from multiple agencies
Manage traffic incidents and traffic signal information in accordance with the applicable standard operating guidelines
Qualification
Required
Reliable transportation is required due to the site not being accessible via public transportation
Ability to provide outstanding customer service when responding to customer calls
Ability to work with GDOT personnel for all signal and maintenance-related issues
Ability to detect and manage traffic incidents and reports of roadway maintenance needs
Ability to ensure all roadway incidents are entered and managed in ATMC's NaviGAtor system
Ability to maintain all construction events across the entire state of Georgia excluding the Metro Atlanta area
Ability to perform record keeping, logging of required information, equipment checks, data gathering, and updating of manuals and contact lists
Ability to coordinate with in-field CHAMP Operators and/or GDOT personnel to assist with accidents, stalls, debris, vehicle fires, and other issues
Ability to maintain operational awareness of the location of all field CHAMP Operators assigned to that shift
Ability to ensure that all radio communications are in compliance with Department and F.C.C. rules and regulations
Ability to adhere to radio protocol and procedures; and use proper 10-codes
Ability to detect and confirm scheduled or unscheduled traffic incidents and adjust traffic signal schedules accordingly
Ability to disseminate pertinent traffic incident and traffic signal information to the public via various communication methods
Ability to obtain and report traffic incident status information to and from multiple agencies
Ability to manage traffic incidents and traffic signal information in accordance with applicable standard operating guidelines
Benefits
Health / Dental / Vision with Employer Contribution
Employer Matched 401(k)
Health Savings Account
Employer Paid Life Insurance
Paid Holidays and PTO Accrual
Professional Development Opportunities
Company
Maldonado-Burkett , LLP
MALDONADO-BURKETT, LLP (M-B) is a certified DBE and HUB Engineering and Construction firm in Texas and Georgia.
Founded in 2007
51-200 employees
H1B Sponsorship
Maldonado-Burkett , LLP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (2)
2021 (2)
2020 (3)
Funding
Current Stage
Growth StageLeadership Team
Karl Burkett
Partner
Ramon Maldonado
Managing Partner
Company data provided by crunchbase