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NEOGOV · 12 hours ago

Probation Duty Clerk

Coeur d'Alene, ID

Full-time

Onsite

Entry Level

$17.85/hr - $21.21/hr

2+ years exp

NEOGOV is seeking a Probation Duty Clerk to support the Adult Misdemeanor Probation Department in Coeur d'Alene, ID. This role involves providing essential administrative and operational support, working closely with probation officers and court staff, and serving as a key point of contact for clients and the public.

GovTechHuman ResourcesInformation TechnologySoftware

Responsibilities

Entering and maintaining legal and case documentation in court management systems (Justware, Odyssey, ICourts, Spillman, and others)

Serving as the first point of contact for probationers, staff, and the public—checking in clients and directing visitors appropriately

Accepting and processing supervision, testing, and monitoring fees; balancing daily deposits

Assisting probation officers with case management, reports, court orders, and violation processing

Coordinating with court clerks to ensure proper documentation and required signatures

Preparing professional correspondence, reports, and confidential documents

Scanning, e-filing, and maintaining electronic records

Acting as Administrative Supervisor when needed, including payroll processing, invoice handling, and file preparation

Using calm communication and de-escalation techniques when interacting with challenging individuals

Qualification

Administrative experienceComputer proficiencyConfidential information managementProfessional communicationCustomer service skillsCalm communicationDe-escalation techniquesProfessional boundariesFlexible availabilityAttention to detail

Required

High school diploma or GED

At least 2 years of related administrative experience (or equivalent education/experience)

Strong computer skills and attention to detail

Ability to manage sensitive and confidential information

Valid driver's license, reliable transportation, and insurable driving record

Must pass the County's pre-employment and subsequent random drug testing and selection process to include: law enforcement criminal background check, fingerprinting, polygraph testing, psychological examination, and credit check

Preferred

Professional communication and customer service skills

Ability to remain calm, firm, and respectful in challenging situations

Proficiency with computers, databases, and office software

Ability to establish and maintain professional boundaries

Flexible availability to meet department needs

Benefits

Enjoy an exceptional benefits package, including health care for eligible employees and their dependents through our free medical clinic, offering primary care, medications, lab services, and more

Earn up to 8 hours of vacation each month, with increases based on your years of service. We believe in giving you time to relax and recharge!

Benefit from a strong retirement plan through the Public Employees Retirement System of Idaho (PERSI), so you can feel confident about your future.

Opportunities for advancement and eligibility for public student loan forgiveness.