Keesler Federal Credit Union · 5 hours ago
Financial Service Representative Orange Grove 5056
Gulfport, MS
Full-time
Onsite
Entry Level
1+ years expKeesler Federal Credit Union is seeking a Financial Services Representative I to join their Retail Operations team. The role involves creating and processing new consumer and business member accounts, cross-selling services, and providing exceptional member service while adhering to established policies and procedures.
BankingFinancial ServicesInsuranceWealth Management
No H1B
Responsibilities
Using Opening Act and/or Symitar, opens and processes required documentation for all types of consumer & business deposit accounts including individual retirement accounts and certificates of deposit
Orders and statuses ATM and Debit cards through Card Creation Wizard or utilizes Card@Once to provide members with ATM and Debit cards instantly. Handles ATM and Debit card disputes and fraud disputes
Conducts quality interviews with members using the AIDINC® system to meet member needs through credit union products and services
Within the scope of an FSR I authority, accepts deposits and payments and performs withdrawals or loan advances. These transactions are performed on a variety of transaction and savings products as well as a variety of loan types, including credit cards. At the conclusion of a member interaction, reads back members’ receipts in order to verify and finalize the accuracy of the transaction
Within the scope of an FSRI authority, maintains control of cash by double counting all cash received and disbursed, or being diligent as the 2nd party in any dual control procedure
In opening new accounts, verifies checks for deposit are made payable to parties presenting them for negotiation, properly endorsed, and deposited in accordance with credit union policy, for new accounts and, if applicable, Reg CC. A determination of collectability based on the actual check and the member presenting the item may require an extended hold. Utilizes True Checks within prescribed guidelines
Provides account information such as current balances, transaction history, dates & amounts of deposits and loan pay-offs (excluding business loans), only for the member account owner(s) for consumer & business accounts
Works to resolve members’ concerns, complaints, discrepancies, and problems through use of available resources, effective use of KFCU computer systems and product knowledge. Refers problems through the chain-of-command for resolution. Utilizes the Synapsys CRM to effectively track member concerns
Uses Opening Act system and the AIDINC process to complete quality consumer & business loan applications over the phone or in person. The goal of the loan application interview is to meet member needs and minimize pending applications
Routes the loan applications and any supporting documentation to Central Lending Decision Makers for disposition via Opening Act Priority 1 or Priority 2 queue
In the event of a declined loan, the FSR I clearly communicates the decision and how it was determined to the member in a positive and tactful manner. The FSR I should be able to advise the borrower(s) on proactive steps they can take to hopefully improve their prospects on their next application or improve their credit score
Upon loan approval, disburses the loan in accordance with guidelines and procedures. Ensures that all paperwork and documents for closure of loan are correctly completed. The goal in loan closing is to ensure that the member and KFCU are fully protected. It is imperative that any collateral offered for security has KFCU listed as lienholder, the member is aware of their requirement to maintain collateral insurance, and the terms to avoid defalcation are fully understood by the borrower(s)
Like a concierge and utilizing TMA behavioral styles as a guide, provides insightful guidance and assists members through the process of opening deposit accounts, loans and other services using the AIDINC process
Consistent with the view that Sales is Service and Service is Sales, strives to exceed the goals set by the credit union with regard to member service and sales of all products and services offered by the credit union
Upholds all member information in the strictest confidence
Accurately interprets the Fair Credit Reporting Act as it applies to credit union loans
Completes, with an acceptable grade, all training for this position as directed by management and actively participates in training classes
In support of marketing campaigns such as Auto Loan Refinance or new member onboarding, makes outbound phone calls to contact members in regards to products or services for which the member qualifies. Effectively uses TMA skills to open new products and services for membership
Maintains proficiency in Symitar, COWWW, Synergy, Synapsys CRM, Outlook, Microsoft Office, Opening Act and any other computer systems necessary to perform the job satisfactorily
Responsible for compliance with all Federal regulations including Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC), Red Flag Program and REG CC
Utilizes The Member Advantage AIDINC® system to identify potential member (internal or external) service needs which can be met through the sale of credit union products and services, or adherence to the department’s policy and procedures. This can be affected through direct sale and in many cases referral to another team member. Effective use of the Synapsys CRM to create, monitor, and manage sales and referrals is required for consumer & business accounts
Provides merchant referrals directly to the merchant for business accounts
Maintains branch office equipment and supplies necessary to keep office working efficiently
Assists in balancing the ATM as directed by the Branch Manager or Assistant Branch Manager
Assists in the balancing of Night Depository as directed by the Branch Manager or Assistant Branch Manager
Miscellaneous duties as assigned
Qualification
Required
A high school education or GED
One year to three years of similar or related experience
Completion of Lending Class, New Accounts training, and Teller training through the KFCU Training Department required
Must possess ability to operate computer terminal, computer printers, calculator, fax machine, copier, telephone, fax machine, currency counter, and copier with accuracy and attention to detail
Must possess and exhibit an outgoing personality, helpful member service attitude and an ability to sell credit union products and services
Must possess strong basic math skills, accuracy and attention to detail
Must demonstrate an ability to understand and implement changing policies and procedures
Must be knowledgeable of teller transactions relevant to the position
Must maintain confidentiality and dependability
Exceptional oral and written communication skills required
Extensive use of personal PC required
Must be proficient in Microsoft Word, Excel, as well as use of internet and e-mail
Must be able to navigate the internet to search for data and be able to complete online forms
Must actively participate in and successfully complete The Member Advantage (TMA) training within 9 months of employment
Must actively participate in and successfully complete TMA Annual Accelerator training classes
Preferred
Community college coursework is desired
Somewhat knowledgeable of emerging computer technology, such as mobile devices, imaging technology, and social media
Benefits
Medical, dental, and vision insurance
Short Term & Long Term Disability Benefits
Section 125 Flexible Spending Accounts for Health Care and Dependent Care expenses
Employee and Dependent Life Insurance
401(k) Retirement Plan with 100% match on the first 5% contributed by you
Paid Leave
11 Paid Holidays
Tuition Reimbursement
Competitive Scholarships
EAP (Employee Assistance Program)
Company
Keesler Federal Credit Union
Keesler Federal Credit Union offers banking, money transfers, fraud & security, wealth management, retirement planning & insurance services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Andrew Swoger
President/ CEO
Recent News
New Orleans CityBusiness
2025-12-27
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