LTS - Video Solutions for Security Professionals · 5 hours ago
Technical Support
City of Industry, CA
Full-time
Onsite
Entry Level
1+ years expLTS is a leader in digital video surveillance, providing reliable, innovative, and cost-effective video solutions to security professionals. The Technical Support role involves providing technical support and troubleshooting assistance to customers, ensuring timely resolution of issues and customer satisfaction.
Cyber SecurityInformation TechnologyProfessional ServicesSecuritySocial MediaVideo
Responsibilities
Maintain an in-depth knowledge of our complete line of products and services
Embrace and learn the Video Surveillance / CCTV technologies and their applications
Provide product demos and technical training to the sales team and customers
Test and evaluate surveillance cameras, DVR cards, stand-alone or PC-based DVR systems, and peripherals
Build and test PC-based DVR systems to customer's specifications
Provide prompt and effective customer service and technical support
Service customers in an effective and efficient manner; partner with internal teams proactively
Answer calls and emails regarding technical support requests and log into ticketing systems
Perform other duties as assigned
Qualification
Required
Ability to communicate clearly, concisely, and professionally in written responses to emails and oral responses to calls
Ability to maintain confidential business information
Ability to respond to customers in a timely and effective manner
Computer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook)
Ability to work independently with minimum supervision
Ability to work under pressure
Strong troubleshooting, problem-solving, and team player mindset is a plus
Proactive and enthusiastic to excel
1+ Years of Professional Experience in technical support or related areas
A bachelor's degree in Computer Science, IT / Network, Engineering or related technical field, or equivalent industry experience is required
Bend, lift, open and move product and related office items varying in weight up to 30lbs
Preferred
Experience in the security system industry is highly desired
Preferred certificate: CompTIA A+
Fresh graduates will also be considered
Domestic and/or International Travel may be required (up to 25%)
Willing and able to work additional hours when needed
Company
LTS - Video Solutions for Security Professionals
Company Profile LTS is a U.S.-based provider of technology products and video surveillance solutions with strong local support.
201-500 employees
H1B Sponsorship
LTS - Video Solutions for Security Professionals has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Growth StageLeadership Team
K
Kai Yang
Co Founder
Recent News
2025-10-31
Company data provided by crunchbase