Advocate Health Care · 2 hours ago
Customer Service Representative
Oak Lawn, IL
Full-time
Onsite
Entry Level
2+ years expAdvocate Health Care is a healthcare organization seeking a Customer Service Representative to deliver exceptional patient financial experiences. The role involves managing inbound calls, addressing patient inquiries, and ensuring effective account resolution while maintaining strong communication with patients and internal teams.
Clinical TrialsDeliveryHealth Care
Responsibilities
Delivers an exceptional Patient Financial experience by receiving and directing the public, by telephone or other electronic means, in a professional and courteous manner and with consciousness and sensitivity to the diversity of the organization and its patients' needs
Manages a high volume of inbound calls, answers patient inquiries, and determines the appropriate path for resolution and follow-up
Demonstrates excellent customer service and expertise to patients, guarantors, and other external and internal contacts through oral and written communication
Responds to and documents all patient and internal inquiries regarding hospital and professional visits in the patient billing platform as they relate to the patient financial experience
Understands varying business processes and procedures of both the Physician Billing Office and Hospital Billing Office and is able to evaluate the most appropriate route for account resolution
Reads, interprets, and understands various differing insurance correspondence including both explanation and coordination of benefits
Demonstrates a basic understanding of varying different reimbursement terms across multiple payers and benefit plan types (HMO, PPO, Indemnity, HDHP) in both the Physician Billing and Hospital Billing landscape and how those terms may affect the responsible party's benefits and subsequent balance(s)
Demonstrates a basic understanding of the standard healthcare coding methodologies, including, but not limited to CPT, HCPCS and ICD-10
Performs all clerical functions required to complete a request using available information and resources. Coordinates to resolve issues requiring follow-up with the appropriate team, insurance companies, attorneys' offices and other departments
Performs appropriate updates to insurance coverage, demographic information and contact information in patient billing system
Performs analysis of the responsible party's outstanding balance and provides consultative services to establish the most efficient and effective account resolution that meets the needs of the patient while also protecting the financial viability of Advocate Health
Prompts guarantors to pay outstanding balances over the phone using a credit or debit card, provides the lockbox mailing address for physical checks or initiates monthly payment arrangements for patients through Advocate Health's third-party partner
Responsible for meeting and maintaining Productivity measures and Quality Assurance goals as established by the Customer Service Department
Qualification
Required
High School Diploma or GED
2 years relevant customer service experience
Preferred
bachelor's degree
2 years progressive work experience in a hospital billing, professional billing or shared services environment
Experience with Epic's Resolute Hospital or Resolute Professional billing applications
Working knowledge or professional and hospital billing and follow-up
Knowledge of HIPAA standards and medical terminology and billing practices
Bi-lingual (Spanish and English)
Company
Advocate Health Care
Advocate Health Care is an integrated healthcare delivery system based in Illinois, United States.
10001+ employees
H1B Sponsorship
Advocate Health Care has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (21)
2024 (9)
2023 (6)
2022 (16)
2021 (8)
2020 (7)
Funding
Current Stage
Late StageTotal Funding
$18M2013-10-03Series Unknown· $18M
Leadership Team
Barbara Hancock
Executive Assistant to the President and Chief Operating Officer
David Rich
Clinical Practice Partner
Recent News
2025-10-10
Medical Xpress - latest medical and health news stories
2025-10-09
Chicago Tribune
2025-10-01
Company data provided by crunchbase