Upwind Security · 4 hours ago
Technical Support Specialist (US- West Coast)
United States
Full-time
Remote
Entry, Mid Level
1+ years expUpwind Security is a next-generation Cloud Security Platform focused on identifying and prioritizing critical risks in cloud environments. They are seeking a highly skilled Technical Support Engineer to troubleshoot complex technical issues, ensure exceptional customer satisfaction, and build strong relationships with customers.
Cloud InfrastructureCloud ManagementCloud SecurityInformation TechnologySoftware
Responsibilities
Provide accurate and timely support via Slack, chat, or email to troubleshoot and resolve customer issues
Diagnose and resolve technical problems, escalating complex issues to R&D or Product when needed
Build strong relationships, educate customers on product features, and maintain a professional, supportive tone
Create and update support documentation while logging all interactions in the support system
Enhance skills through ongoing training to maintain technical excellence and deliver top-tier support
Qualification
Required
1–3 years of experience in similar roles such as Technical Support, Technical Account Manager, or Escalation Engineer (not internal IT support roles) - Must
Fluency in English (both written and spoken)
Experience in MySQL - Must
Bachelor's degree in Engineering / Cyber Security, or an equivalent qualification
Experience with Cloud technologies, Containerization (Docker), networking, Linux and Kubernetes - Must
Experience with OpenSearch, Grafana, and various analysis tools for troubleshooting - Must
Experience in cybersecurity, with an emphasis on cloud environments
Ability to adapt and learn, working effectively both solo and within a team setting
Company
Upwind Security
Upwind Security provides cybersecurity solutions to protect organizations from digital threats and vulnerabilities.
201-500 employees
H1B Sponsorship
Upwind Security has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
Funding
Current Stage
Growth StageTotal Funding
$180MKey Investors
Craft Ventures
2024-12-02Series A· $100M
2023-09-05Series A· $50M
2022-09-06Seed· $30M
Leadership Team
Amiram Shachar
Co-Founder & CEO
Rinki Sethi
Chief Security & Strategy Officer
Recent News
2025-12-31
2025-12-02
2025-12-01
Company data provided by crunchbase