Assurant · 1 month ago
Manager, Regional Service Home Warranty
United States
Full-time
Remote
Mid, Senior Level
$73K/yr - $122K/yr
3+ years expAssurant is a leading global business services company that supports, protects, and connects major consumer purchases. The Regional Service Manager (RSM) is responsible for overseeing service delivery operations within a designated region, ensuring optimal service quality, cost efficiency, and customer satisfaction.
Customer ServiceFinanceFinancial ServicesInformation TechnologyInsurance
Responsibilities
Responsible for managing Service Delivery within respective region, including service costs, service quality, service coverage and the overall customer experience. 40%
Responsible for analyzing the performance of the Region using statistical and analytical tools to identify trends, defects, process improvement and cost savings opportunities. 30%
Responsible for managing a Staff Service Recruitment and Service Locater Associate for ensuring that the recruiting resource is used in a productive and efficient manner, and Service SLA’s are met, allowing achievement of objectives and goals. 10%
Responsible for budgets, productivity goals and process improvement goals. 10%
Provide periodic reports, presentations, business plans, updates on productivity and cost reduction initiative and team performance. 10%
Qualification
Required
Minimum 3 years' experience in vendor management and on-site service delivery that includes prior experience in working with third party service providers who provide in-home repair services for major appliances or Consumer Electronics products
Very strong communication skills with the ability to communicate upwards two levels and to represent the organization at these levels, both internally and externally with customer and clients
Prior fiduciary and/or P&L responsibilities with experience in managing overall service claims costs and cost center expense
Demonstrated high level of experience in MS Excel, MS Access or other similar tools and applications. Able to build and run queries and have strong technical skills
Prior experience in managing workgroups and be able to demonstrate proficiencies in motivating teams, setting goals and expectations, and holding individuals accountable to goals
Experience in process improvement and project management, with the ability to query and organized data, analyze problems, identify contributing factors, and develop and execute solutions
Company
Assurant
Assurant provides protection products and related services to safeguard companies against risks.
10001+ employees
H1B Sponsorship
Assurant has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (12)
2023 (24)
2022 (34)
2021 (6)
Funding
Current Stage
Public CompanyTotal Funding
$469.1M2025-08-18Post Ipo Debt· $296M
2023-02-28Post Ipo Debt· $173.1M
2004-02-05IPO
Leadership Team
Keith Demmings
President and Chief Executive Officer
Ricardo Fiuza
President & CEO - Latin America
Recent News
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2026-01-05
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Company data provided by crunchbase