Presales Engineer jobs in United States
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FusionTek · 8 hours ago

Presales Engineer

FusionTek is a Managed Service Provider focused on IT infrastructure management for small- to mid-sized businesses. They are seeking a knowledgeable Pre-sales Engineer to bridge client requirements with technical solutions, assisting clients in navigating technology decisions and ensuring successful project implementations.

Cloud ComputingIT ManagementUnified Communications
Hiring Manager
Courtney Romano
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Responsibilities

Engage in initial discussions as well as discovery sessions with clients to gain insight into their business challenges, technical needs, and expected outcomes
Assess and document the client’s current infrastructure, applications, and operational workflows to pinpoint gaps and opportunities for improvement
Create tailored, scalable, and cost-efficient managed services solutions that address client requirements
Develop and present engaging solution proposals that effectively communicate value, the technical strategy, and associated benefits
Collaborate closely with sales, project management, and support teams to ensure that proposed solutions are viable and align with organizational capabilities
Investigate and stay updated on emerging technologies, consulting with internal stakeholders to enhance company offerings and services
Educate internal teams on new solutions, sales strategies, deployment methods, and how these can be integrated into existing service offerings

Qualification

Technical support experienceNetworking conceptsCloud solutions designITIL frameworksRemote Monitoring & ManagementAutotask PSAMicrosoft 365 CertifiedAzure Solutions ArchitectTeam playerCommunication skillsSelf-motivated

Required

High School Diploma required
5+ years technical support experience in an MSP Environment
Strong knowledge of desktop and server operating systems
Deep knowledge of networking concepts and design (IP addressing, DNS, DHCP, VPN, VLANs, firewalls)
Extensive experience designing cloud solutions (O365, Azure, Azure AD, Intune)
Familiarity with ITIL frameworks and service management best practices
Exceptional written and oral communication skills required
Able to work independently and as part of a team
Self-motivated; great communicator, client advocate

Preferred

Bachelor's Degree in IT related field
Experience with Remote Monitoring & Management (RMM) tools. (Datto RMM a Plus)
Experience with Autotask PSA a Plus
Microsoft 365 Certified: Administrator Expert (MS-102) is a Plus
Microsoft Certified: Azure Solutions Architect Expert (AZ-305) is a Plus

Benefits

Quarterly bonus eligibility to reward performance
Comprehensive coverage : 90% of medical, dental, and vision insurance expenses paid
401(k) plan with 4% company matching and immediate vesting
Generous time off : 8 paid holidays + 17 PTO days in your first year
Educational reimbursement for certification tests and access to company-supplied training resources
Team culture : Fun events and opportunities to connect with colleagues

Company

FusionTek

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FusionTek renders IT services and network management, document collaboration, cloud-based e-mail and communication solutions.

Funding

Current Stage
Growth Stage

Leadership Team

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Brian Miller
CEO
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Company data provided by crunchbase